Manchester City Council

Town Hall Consultation and performance results

Performance management results and complaints, comments & praise in respect of Trading Services, together with results of consultation carried out within Town Hall Services.

2006 Town Hall Reception Mystery Shopper Survey

2005 Mencap Consultation

2006 Conference Office Mystery Shopper Survey

2006 Switchboard Mystery Shopper Survey

2006 Hearing Impaired Survey

2006/7 Comments, complaints and praise received

Complaints: What we've done to put things right - Jan - June 2007

Performance Indicators Annual Results 2006/7

Performance Indicators - Results Q1/Q2 2007/8

Comments, complaints and praise - Year end 2006/7

Comments, complaints and praise - interim results 2007/8

2006 Town Hall Customer Satisfaction Survey

2006 Town Hall Reception Mystery Shopper Survey

2005 Mencap Consultation

2006 Conference Office Mystery Shopper Survey

2006 Switchboard Mystery Shopper Survey

2006 Hearing Impaired Survey

2006/7 Comments, complaints and praise received

Complaints: What we've done to put things right - Jan - June 2007

Performance Indicators Annual Results 2006/7

Performance Indicators - Results Q1/Q2 2007/8

Comments, complaints and praise - Year end 2006/7

Comments, complaints and praise - interim results 2007/8

2006 Town Hall Customer Satisfaction Survey

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