Frequently Asked Questions
- A
- A company is sand blasting and grit is everywhere. What can I do?
- Am I in a smoke control area? : Am I in a smoke control area?
- Applying for nursery places in schools : How do I go about putting my childs name down for a place at the school nursery for when he/she is 3?
- Archives and Local Studies : What workhouse records do you hold?
- Archives and Local Studies : What birth, marriage and death records do you hold?
- Are admissions criteria the same for all schools : Are admissions criteria the same for all schools?
- Are all schools mixed or are some single sexed?
- Are all the graves on consecrated ground?
- Are bars / clubs / restaurants allowed to refuse my request for a glass of tap water?
- Are dogs allowed in food premises?
- Are school dinners fixed at a national set price, or does it vary from school to school?
- Are staff allowed to handle both food and money?
- Are there any charging points for electric vehicles in Manchester?
- Are travel assistants and drivers police-checked?
- B
- Bulky waste - I have been doing a clear out and I've got more waste this week. How can it be collected?
- Bulky waste - what constitutes 3 items for collection? : Bulky waste - what constitutes 3 items for collection?
- Bulky waste - why do I have to pay for my bulky waste to be collected?
- C
- Can actors on stage or TV smoke? : Can actors on stage or TV smoke?
- Can I burn grass/ foliage on my allotment?
- Can I bury cremated remains in the cemeteries?
- Can I choose which secondary school my child will go to?
- C
- Can I get help in organising funeral arrangements?
- Can I transport my child with assistance from the Travel Coordination Unit?
- Can I use a solid fuel burning stove in Manchester?
- Can my child get a secondary school place if our legal status in the UK is uncertain? : Can my child get a secondary school place if our legal status in the UK is uncertain?
- Can my child get admission in a school while we have no legal status in the UK?
- Can staff within our voluntary organisation access local authority child protection training?
- Can you tell me more about a parking ticket?
- Can you tell me more about Speed Limits?
- Click on the sub-categories below for questons and answers
- Council Tax - Deductions 2 : How much money would be taken from my wages on an attachment of earnings
- Council Tax - Account and Claim Tracker : Can I check my Council Tax balance online?
- Council Tax - Appeals : What can I do if I think my property has been given the wrong band?
- Council Tax - Court costs : What are Court costs for?
- Council Tax - Court proceedings : How can I stop Court proceedings?
- Council Tax - Court Proceedings 2 : Do I need to attend Court?
- Council Tax - Deductions : How much money would be taken from my benefit on an attachment of benefits?
- Council Tax - Final Notice : I have received a final notice for Council Tax, can I just bring my instalments up to date instead?
- Council Tax - Final Notice 1 : Why have I received a reminder or final notice for my Council Tax?
- Council Tax - How is my property valued? : How is my property valued?
- Council Tax - Student reduction : I am a student. Do I get any reduction in my bill?
- Council Tax - Summons : What if I have written to you about my summons and have not had a reply by the hearing date?
- Council Tax - What can I do if my property has not yet been put into a Council Tax band? : What can I do if my property has not yet been put into a Council Tax band?
- Council Tax - What do I do if my circumstances change? : What do I do if my circumstances change?
- D
- Do businesses have to supply hot running water in their public toilets?
- Do I need to have a food hygiene qualification / certificate to serve food to the public?
- Do we have to apply each year to renew a school bus pass?
- Do you e-mail high school admissions results or post them?
- Do you have free access to Ancestry.com and Findmypast.co.uk?
- Do you provide help and advice with memorials?
- Does a child who turns 16 in the month of October but still attends their final year of school qualify for a bus pass?
- Does my child qualify for travel assistance?
- Does the Council offer any financial assistance to overseas students going into further education?
- Does the smokefree legislation apply to Shisha Bars? : Does the smokefree legislation apply to Shisha Bars?
- Dog fouling - how do I report a problem of dog fouling, or a person who has failed to clear up after their dog? : Dog fouling – how do I report a problem of dog fouling, or a person who has failed to clear up after their dog?
- F
- Forgotten PIN : I have forgotten my library PIN
- Funding for further education : Are there any grants available from the local authority for students at sixth form college or in further education?
- H
- How are roads named in the City?
- How are Travel Coordination Unit operators licensed?
- How can I apply for a travel assistant post?
- How can I check whether a location is within the Air Quality Management Area?
- How can I find out about road safety schemes?
- How can I gain access through electric bollards (eg Corporation Street & St Marys Gate)?
- How can I have my say as a local resident on a Licensing Application?
- How can I have some bushes / roses cut back?
- How can I order a copy of a parish register?
- How can I rename or renumber a property?
- How can I report a missing gully / grid lid?
- How can I report an untaxed vehicle?
- How can I report burnt out vehicles?
- How can I stop roosters from crowing early in the morning? : How can I stop roosters from crowing early in the morning?
- How do I access the disabled toilets?
- How do I apply for a road closure or diversion?
- How do I apply for a taxi licence?
- How do I apply for permission to hand out Free Printed Material or Flyers? : How do I apply for permission to hand out free printed material or flyers?
- How do I arrange for my mobile catering unit to be inspected?
- How do I buy a grave?
- How do I complain if I am unhappy with Travel Coordination Unit services?
- How do I contact the Travel Coordination Unit?
- How do I contact the GMPTE?
- How do I find out whether my untaxed vehicle has been removed by Manchester City Council?
- How do I go about getting my child into a local school and when do I have to do it?
- How do I pay a bus lane ticket?
- How do I pay a Parking Ticket, Bus Lane Ticket or a Fixed Penalty Notice?
- How do I report a problem regarding motorways?
- How do I report a problem with a pavement or cyclepath?
- How do I report a tree or hedge problem?
- How do I report damage to a road or highway?
- How do I request for my street to be cleaned?
- How do I trace where an ancestor was living?
- How does the Equal Preference System work?
- How is travel assistance provided?
- How long do I have to make my revisit request?
- How long does a Travel Coordination Unit contract run for?
- How long is a typical school journey with the Travel Coordination Unit?
- How much will the bereavement arrangements cost?
- I
- I am a transport operator: how do I apply for school contracts?
- I am planning a firework display. What tips can you offer to avoid problems?
- I don’t think my score is accurate or fair, what can I do?
- I don’t want to wait three months for a revisit, what can I do?
- I have a blue badge. Where can I park?
- I have a question about my alley gate.
- I have Bailiffs asking me to pay a parking ticket that is outstanding; what is this?
- I have made the improvements that the officer recommended at the time of the inspection, can I ask for a re-visit to get a new rating?
- I need to speak to someone about Pest in my home? : I need to speak to someone about pests in my home?
- I run a food business but my next-door neighbour has a better score than me, what can I do?
- I want to hold a Temporary Event. What do I need to do?
- I want to open an animal establishment such as an Equestrian Centre, Pet Shop or Kennel/Cattery. How do I do this?
- I want to renew my licences for alcohol, entertainment, takeaway or café. How do I do this?
- I wish to give out promotional samples of food and drink in the City Centre, what do I need?
- I would like open a pub or club. How do I do this?
- I would like to do some street collections/house-to-house collections. How do I do this?
- I would like to know more about a Sex Establishment/Adult Entertainment Licence
- I would like to know more about public rights of way.
- I would like to know more about road works.
- I would like to know more about Traffic Calming
- I would like to make a complaint about a pet shop. How do I do this?
- I've lost my parking ticket. How do I pay for it?
- Is my child eligible for a free bus pass?
- I’m starting up a new business; will you come out and give me advice?
- I’ve noticed that the score is different on the website than displayed in the premises, why is this?
- L
- Libraries : What was the process for the decision to close Central Library?
- Libraries : Why is the library closed for so long?
- Libraries : Where has the stock gone? What safeguards are in place for careful handling? What security for archives and treasures?
- Libraries : I’m a student. Where else can I find the materials I need?
- Libraries : Are you disposing of stock?
- Libraries : Has Central Library been ‘recorded’ in some way?
- Libraries : How can I stay up-to-date with what is happening?
- Libraries : Why was Elliot House chosen as the temporary library?
- Libraries : How will the new Central Library be different from what we have now?
- Libraries : When will Central Library reopen?
- Libraries : Who is involved in the redesign?
- Libraries : When can we have our say?
- Libraries - eBooks and Audiobooks : I have received the message Not a valid account when using the library eBooks and Audiobooks facility
- Libraries - eBooks and Audiobooks : I cannot log-in to the library eBooks and Audiobooks facility
- Libraries - eBooks and Audiobooks : Can the library eBooks be read with the Amazon Kindle?
- Libraries - Manchester Cathedral Registers : Can I obtain a copy of an entry from the registers for Manchester Cathedral?
- Libraries - Online Services : Why must I authenticate my library membership in order to use the online reference library?
- Libraries - Online Services : What do I do if my library PIN is unrecognised?
- Libraries - Online services : I have been prompted for additional log in information while trying to use the online reference library
- Libraries - Online Services : Do copyright restrictions apply to the library online information resources?
- Libraries - Online Services : Can the library online information resources be used in schools and colleges?
- Library Cards : What do I do if I lose my library card?
- M
- Moved into a new home in Manchester - how can I request new bins?
- My vehicle has been taken to the Vehicle Pound. What do I do?
- O
- Online resources : I cannot see the list of online resources while trying to view them via the library catalogue
- Overdrive : Can I return eBooks and Audiobooks before their expiry date?
- Overdrive 2 : Which devices are compatible with downloads from the eBooks and Audiobooks service?
- P
- Planning : Do I need planning permission?
- Planning : How do I apply for planning permission?
- Planning : Can I apply online?
- Planning : What drawings or plans do I need to submit with my application?
- R
- Renewing library books : How often can I renew a library item?
- Returning library books : Can an item be returned to any library branch, regardless of where it was borrowed from?
- Rubbish or recycling missed collection.
- S
- School Governors (1) - How do governing bodies operate? : How do governing bodies operate?
- School Governors (10) - What training and support are available? : What training and support are available?
- School Governors (11) - How can I learn more about becoming a Governor? : How can I learn more about becoming a Governor?
- School Governors (12) - I would like to become a school governor. What should I do? : I would like to become a school governor. What should I do?
- School Governors (2) - What do school governors do? : What do school governors do?
- School Governors (3) - Who can be a school governor? : Who can be a school governor?
- School Governors (4) - How do people become governors? : How do people become governors?
- School Governors (5) - Do governors get paid? : Do governors get paid?
- School Governors (6) - How long do governors serve? : How long do governors serve?
- School Governors (7) - How much time would be needed to do the work of a governor? : How much time would be needed to do the work of a governor?
- School Governors (8) - What about time off work to be a governor? : What about time off work to be a governor?
- School Governors (9) - Could governors find themselves liable for any financial commitments if the school runs out of money, and what about being sued by parents or staff? : Could governors find themselves liable for any financial commitments if the school runs out of money, and what about being sued by parents or staff?
- Smoke is obscuring visibility on a road. Who do I report it to?
- Student concessionary fares (1) - What help is available towards transport costs for students aged 16-18? : What help is available towards transport costs for students aged 16-18?
- Student concessionary fares (2) - What is the cost of the concessionary fare for full time students? : What is the cost of the concessionary fare for full time students?
- Student concessionary fares (4) - Will support continue to be available to students who reach 19 whilst continuing on a course? : Will support continue to be available to students who reach 19 whilst continuing on a course?
- Student concessionary fares (5) - How will students be assessed to see if they are eligible for support (e.g. means testing)? : How will students be assessed to see if they are eligible for support (e.g. means testing)?
- Student concessionary fares (6) - When should students start to apply for transport support? : When should students start to apply for transport support?
- Student concessionary fares (8) - What transport help can students apply for if they need to attend a course that is beyond your LA area? : What transport help can students apply for if they need to attend a course that is beyond your LA area?
- Student concessionary fares (9) - Who can students contact about concessionary fares? : Who can students contact about concessionary fares?
- T
- The street outside the local takeaway is regularly strewn with discarded food and drinks containers and other litter. Is there anything that can be done?
- There has been a power cut, my house lights have come back on but the street lights haven't.
- There is an abandoned car in my neighbourhood, can you take it away?
- Transforming school food (1) - Why have new standards been introduced? : Why have new standards been introduced?
- Transforming school food (2) - How do the new standards compare to the existing standards? : School Food - How do the new standards compare to the existing standards?
- Transforming school food (3) - How will the new standards be enforced? : How will the new standards be enforced?
- Transforming school food (4) - Will there be standards for packed lunches? : Will there be standards for packed lunches?
- Transforming school food (5) - School lunches versus packed lunches. …which is healthier? : School lunches versus packed lunches. …which is healthier?
- Transforming school food (6) - Which foods will be banned? : Which foods will be banned?
- Transforming school food (7) - Where can I get more information about the new food standards? : Where can I get more information about the new food standards?
- Transforming school food (8) - Will vending machines be banned? : Will vending machines be banned?
- Transforming school food (9) - What training is going to be provided for school cooks? : What training is going to be provided for school cooks?
- W
- We have an animal/bird in a performance or as part of a photo shoot. Can I do this?
- What are school admissions criteria?
- What are suspensions and dispensations?
- What are the effects of air pollution?
- What are the roles and responsibilities of a travel assistant?
- What are the rules about residents' permits?
- What can I do about cigarette smoking coming from my neighbours property?
- What can I do about strong cooking smells coming from my neighbours house?
- What can I do if I suspect a badge is being misused?
- What church registers do you hold?
- What coroner's records do you hold?
- What court and prison records do you hold?
- What do I do if I think a business is dirty?
- What do I need to have to prepare food at home then sell to the public i.e. sandwich delivery?
- What do we need to do when selling food at public / charity event (we do not want to set up a business)?
- What happens if I lose a library book?
- What happens if we don’t get the secondary school place we want?
- What if schools are over-subscribed?
- What is a Club Premises Certificate, and why do I need one?
- What is a Fixed Penalty Notice (FPN)?
- What is loading/unloading and where can I do it?
- What is my library PIN : What is my library PIN?
- What is the Coordinated Admissions System?
- What local newspapers do you hold?
- What must I do to register a death?
- What old maps do you hold?
- What old photographs do you hold?
- What records do you hold for Prestwich Hospital?
- What restrictions are in force for parking?
- What support can I get in times of bereavement and loss?
- What time does the Pay & Display system for on-street Parking function?
- What training is provided for travel assistants?
- When can burials take place?
- When can ice cream vans chime?
- When will we find out which school place we have been given?
- Where are the public toilets in Manchester?
- Where can I get Manchester air quality monitoring data?
- Where can I park in Manchester?
- Where is the nearest waste disposal or recycling site?
- Where was my ancestor buried?
- Why hasn’t my business received a FHRS score?
- Will my child be allowed to attend a primary school not near to our home. How difficult is getting a place? : Will my child be allowed to attend a primary school not near to our home. How difficult is it going to be to get a place?
- Will my child get a place at the school their sibling/s attend?
- Will my score go up on my revisit?
- Will we get a place at a school that is best able to serve my child’s special / additional educational needs (SEN)?
