Customer Service Centre at Number One First Street
The Customer Service Centre is based at Number One First Street providing customers with a single point of access to customer-facing services all within one state-of-the-art new facility.
Open Monday to Friday, 9am to 5pm (no appointment necessary), the Customer Service Centre is located a short distance away at Number One First Street at the junction of Albion Street and Whitworth Street West.
You can access a range of services during your visit including:
- Housing Benefit and Council Tax
- Planning and Building Control
- Homelessness services
- Licensing and taxi licensing
- Business Rates
- Payments counters.
- Comfortable, well-designed waiting areas
- Baby-changing facilities
- Children's play tables
- A small lending library
Manchester City Council is committed to putting you the customer at the heart of all we do. The creation of the Customer Service Centre at Number One First Street is the first phase in improving your customer experience.
Over the next few years, the transformation of the Town Hall Extension, Central Library, Library Walk and St Peter's Square will preserve this important historic complex for future generations, while modernising the interior to enable the delivery of state-of-the-art Council services to Manchester residents.
The Council's vision is to enable customers over time to receive high quality services in one contact; one visit, one click, one call. We're also improving the way we log your details and queries, so that when you contact the Council, Customer Service Advisors will be able to access your customer history in one go, which will help us to help you.
Please note the Council's mailing address remains Manchester City Council, Town Hall, Albert Square , Manchester M60 2LA. You can still call on 0161 234 5000 (Monday to Friday 8.00am - 8.00pm) or email firstname.lastname@example.org.