Manchester City Council

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The Council & democracy Manchester City Council Customer Promises

Dealing with telephone enquiries

The Council has established a set of customer promises which are followed by all staff who deal with the public.

  • We will answer all calls quickly and politely.
  • We will give our name and section and ask you how we can help you.
  • When you ring during working hours there will always be an option to speak to a person.
  • You will be dealt with in a courteous and polite manner
  • If it will take some time to answer your query we will ring you back, at a time that you have said is convenient.
  • If you need to speak to someone else we will make sure you are connected to them and you will not have to repeat your details.
  • All staff will be able to find a solution or signpost you to one of our partners.
  • If we fail to meet these standards we will always apologise and try to put it right

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