Manchester City Council

The Council & democracy Manchester City Council Customer Promises

Dealing with written enquiries

  • You will receive a full reply within 10 working days or an explanation as to why a reply may take longer.
  • Our reply will be helpful, informative and we will use plain language.
  • We will give you a contact name and direct telephone number of the person dealing with your letter.
  • If you have asked us to send you some information or an application from, we will send these out the same day by 2nd class post.
  • If you have written a letter of complaint, this will be dealt with under the Corporate Complaints process.

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