Dealing with written enquiries You will receive a full reply within 10 working days or an explanation as to why a reply may take longer. Our reply will be helpful, informative and we will use plain language. We will give you a contact name and direct telephone number of the person dealing with your letter. If you have asked us to send you some information or an application from, we will send these out the same day by 2nd class post. If you have written a letter of complaint, this will be dealt with under the Corporate Complaints process. Was this information helpful? Was this page helpful? Yes It's good but Please select a reason Please select a reason there's a spelling mistake it's incorrect it needs updating it's hard to understand there's a broken link Other No Please select a reason Please select a reason it didn't answer my question. it wasn't detailed enough it's hard to understand it's incorrect it needs updating I'm not sure what I need to do next Other How can we make this section better?