Manchester City Council

The Council & democracy Our promises to you

Dealing with written enquiries

  • you will receive a full reply within 10 working days or an explanation as to why a reply may take longer
  • our reply will be helpful, informative and we will use plain language
  • we will give you a contact name and direct telephone number of the person dealing with your letter
  • if you have asked us to send you some information or an application from, we will send these out the same day by 2nd class post
  • if you have written a letter of complaint, this will be dealt with under the Corporate Complaints process.

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