Manchester City Council

Telephone problems

There are issues with some mobile phone networks reaching our contact centre, we are working with the networks to fix this. There are no issues with land lines or the website.

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The Council & democracy Our promises to you

Dealing with written enquiries

  • you will receive a full reply within 10 working days or an explanation as to why a reply may take longer
  • our reply will be helpful, informative and we will use plain language
  • we will give you a contact name and direct telephone number of the person dealing with your letter
  • if you have asked us to send you some information or an application from, we will send these out the same day by 2nd class post
  • if you have written a letter of complaint, this will be dealt with under the Corporate Complaints process.

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