Manchester City Council

Telephone problems

There are issues with some mobile phone networks reaching our contact centre, we are working with the networks to fix this. There are no issues with land lines or the website.

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The Council & democracy Our promises to you

Dealing with telephone enquiries

We have a set of customer promises which are followed by all staff who deal with the public:

  • we will answer all calls quickly and politely
  • we will give our name and section and ask you how we can help you
  • when you ring during working hours there will always be an option to speak to a person
  • you will be dealt with in a courteous and polite manner
  • if it will take some time to answer your query we will ring you back, at a time that you have said is convenient
  • if you need to speak to someone else we will make sure you are connected to them and you will not have to repeat your details.
  • all staff will be able to find a solution or signpost you to one of our partners
  • if we fail to meet these standards we will always apologise and try to put it right.

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