Changes to your Council services

Your new Customer Service Centre at Number One First Street is now open for business, giving you access to Council services in one state-of-the-art new facility.

The Customer Service Centre will integrate Council services into one modern and accessible services hub, providing customers with a single point of access to customer-facing services currently available in the Town Hall Extension.

From this date onwards, Council services will no longer be based at the Town Hall Extension, which is closing for a major programme of restoration and refurbishment.

Open Monday to Friday, 8am to 5pm, the Customer Service Centre is located a short distance away at Number One First Street at the junction of Albion Street and Whitworth Street West.

You can access a range of services during your visit including:

• Housing Benefit and Council Tax
• Planning and Building Control
• Homelessness services
• Licensing and taxi licensing
• Business Rates
  
• Payments counters.

In addition you can access a wide range of Council services through helpful staff and self-service computers and phones. While you're there you can also enjoy:

• Comfortable, well-designed waiting areas
• Baby-changing facilities
• Children's play tables
• A small lending library
• A café.

Manchester City Council is committed to putting you the customer at the heart of all we do. The creation of a new Customer Service Centre at Number One First Street is the first phase in improving your customer experience.

Over the next four years, the transformation of the Town Hall Extension, Central Library, Library Walk and St Peter's Square will preserve this important historic complex for future generations, while modernising the interior to enable the delivery of state-of-the-art Council services to Manchester residents.

The Council's vision is to enable customers over time to receive high quality services in one contact; one visit, one click, one call. We're also improving the way we log your details and queries, so that when you contact the Council, Customer Service Advisors will be able to access your customer history in one go, which will help us to help you.

Please note the Council's mailing address remains Manchester City Council, Town Hall, Albert Square , Manchester M60 2LA. You can still call on 0161 234 5000 (Monday to Friday 9.00am - 5.00pm) or email city.council@manchester.gov.uk.

Getting to Number One First Street