Housing: complaints and satisfaction
Complaints: have your say
A complaint is an expression of dissatisfaction by a member of the public about the council's action or lack of action or about the standard of a service.
We take service improvement seriously and welcome complaints, praise and feedback. We analyse all the information we get from complaints and praise forms, letters and emails, satisfaction forms and customer surveys. We use this feedback to help us improve our services . . .
Contents of Housing: complaints and satisfaction
- Complaints: have your say (this page)
- Make a complaint about a housing service
- Customer complaints: satisfaction surveys
- Complaints statistics: 2003 to 2009
