Overview of support for adults
If you are not satisfied with the support services you receive
If you are not happy with the support you receive, you should tell your support provider.
A good service provider will want to hear your views and sort out any problems. If they can't do this, they should clearly explain the reasons why not.
All providers must have procedures for handling complaints and provide information about how you can make a complaint to the manager or owner.
If it is a council-run service, or if the council pays for your care, you can also complain to your local council. See our comments, compliments and complaints pages.
Contents of Overview of support for adults
- Where to begin to get social support for adults?
- Getting back up to speed - Reablement
- Assessment for Social Care Support
- Individual Budgets for social care
- Planning your social support
- Organising your social support
- Paying for your social support
- Reviewing your social support
- If you are not satisfied with the support services you receive (this page)
Further information
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Care Quality Commission
The Care Quality Commission website lets you search for residential and nursing homes and reports on their standards.
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Customer Service Standards
What you can expect when you contact the Council.
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Keeping Safe - Protecting Vulnerable Adults
Information about procedures to protect vulnerable adults from abuse
