Emergency repairs

When you ask for a repair, we give the work a deadline it must be done by - depending on how urgently it's needed. We class jobs that are most urgent as 'emergency repairs'. Our deadline for coming to these repairs is three hours . . .

Here's a list of emergency repairs.

Heating/Water

• No heating or hot water between October 1st and March 31st only - except in circumstances below
• No heating or hot water anytime of the year if you have a vulnerable person in your home - a young baby, or someone who is elderly or disabled
• Heating system giving off fumes - call Transco on 0800 111 999
•  No cold water (but check with neighbours to see if it affects other homes)

Burst, major leak, water penetration

• A burst or leak should at least fill a household bucket overnight. Turn off the water
• Any burst, leak or water penetration that is affecting electrics. Turn off electricity

Toilet

• Blocked toilet — but only if there isn't another toilet in your home
• Toilet that won't flush — but only if it is the only toilet and you are unable to flush it with a bucket of water as a temporary solution

Bath, shower, washbasin

• Bath blocked or no water from taps — but only if someone in the home has a medical condition that makes the bath essential
• Shower broken — but only if someone in the home has a medical condition that makes the shower essential. We may be unable to fix a shower at an emergency call-out if it needs special parts
• Washbasin blocked or no water from taps — but only if someone in the home has a medical condition that makes the basin essential

Kitchen sink

• Kitchen sink blocked or no water in the taps — but only if someone in the home has a medical condition that makes the sink essential

Electrics

• Complete power failure — but if nearby homes are affected contact the electricity company instead
• Power off in part of the home — but only if it is a danger to health or safety because it's needed for essential equipment like a stair lift or nebuliser
• Electrical fitting smoking or scorching — (also turn off the electricity)
• Fire alarm in block of flats broken

Drains and waste

• Blocked drain — but only if sewage is coming up
• Blocked refuse chute in a multi-storey block

Door (outside)

• Lock broken — but only if it makes your home insecure. You may have to pay for this repair
• Door broken — but only if it makes your home insecure. You may have to pay for this repair

Window

• Window broken — but only if it makes your home insecure. You may have to pay for this repair

Locked out

• Force entry, and repair the damage. You may have to pay for this repair

Lifts

• Faulty lift

Gas leak

• Call Transco on 0800 111 999

House fire

• We will check electricity wiring and gas pipe work if there has been a fire in your home. Don't use electricity or gas until this is done.

Find out how to order an emergency repair.