Repair deadlines
When will we do your repair?
When you ask for a repair, we give the work a deadline - depending on how urgently it's needed.
The first appointment you are offered will be before that deadline.
The six deadlines
We give your repair one of six deadlines. They are:
Emergencies
The problem must be very urgent. It has to be a threat to your health, safety or security - like a major water burst. Some jobs are emergencies only if a vulnerable person like a young baby, elderly person or disabled person lives in your home. See more about emergency repairs.
One day
Examples include a front door damaged in a break-in, a leaking water pipe, a lighting or power fault, or a broken boiler.
Three days
Examples include a damaged tap, broken window, or a faulty gas fire.
Five days
Examples include a toilet cistern ball valve, a broken bath panel or re-hanging a kitchen unit door.
Three weeks
Examples include a leaking or blocked gutter, damaged roof slates, or fitting a new kitchen cupboard.
Six weeks
Examples include fitting a new damp proof course, a new external door or new window frame.
Working days
A working day is Monday to Friday. So if you contact us on Tuesday morning, we will come to a 'three day' job by Friday of the same week at the latest. But if you contact us on a Thursday, we will come by Tuesday the next week at the latest, because Saturday and Sunday don't count as 'working days'.
