Manchester City Council

Benefits & Support Benefits: contacts, appointments and reception points

Contact us

Make an appointment

You can make an appointment to see a benefits adviser at:

  • our Customer Service Centre on the Ground Floor of the Town Hall Extension - please use the Mount Street entrance. The full address is Ground Floor, Town Hall Extension, Albert Square, M60 2LA. It is open Monday to Friday between 8 am and 5 pm.
  • one of these local libraries: Chorlton, Longsight, Rochdale Road, Withington or Wythenshawe
  • the Northwards housing office, 549 Cheetham Hill Road.

Phone 0161 234 5003 between 8am and 8pm, or arrange an appointment online.

Collect or hand in forms or documents

At most of our reception points you do not need an appointment to hand in forms. Staff will check and copy your documents and return them to you straight away. 

You don't need an appointment to collect a form.

Find your nearest benefits reception point.

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