Appeals - if you don’t agree with our decision on your Housing Benefit or Council Tax Benefit

We make decisions about your Housing Benefit and Council Tax Benefit claim following rules set down by the government. Decisions include things like:

• whether you can get benefit
• how much you get
• how we pay it
• what happens if we pay too much

When we have assessed your benefit claim we tell you our decision in a letter and we also tell you what to do if you disagree with our decision.

You have a legal right to challenge most of our decisions, but not all. You can:

• ask for more detailed reasons for our decision
• ask us to change the decision 
• appeal to an independent appeal tribunal 

There are legal time limits for using these rights.

When you can't appeal to an appeal tribunal.