Appeals - if you don’t agree with our decision on your Housing Benefit or Council Tax Benefit
When you can’t appeal to a tribunal
If you think a decision is wrong you can always ask us (the Benefits Service) to look at it again, but there are some decisions that you can't take further and ask a tribunal to look at. These are:
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how we pay you (by cheque or into your bank account);
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how often we pay you;
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our right to decide whether to ask you to pay back an amount you have been overpaid;
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how we take back an overpayment if we have the right to take it back;
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the level of rent we use to work out your benefit if you are a private tenant getting Local Housing Allowance; and
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anything about Discretionary Housing Payments.
If you are 60 or over and getting Pension Credit, and you think we have used incorrect income and savings details to assess your Housing Benefit or Council Tax Benefit, you must appeal to the Pension Service because we only use details provided by them.
Contents of Appeals - if you don’t agree with our decision on your Housing Benefit or Council Tax Benefit
- What we mean by ‘decision’
- Asking for more detailed reasons for our decision
- Asking us to change our decision
- Appealing to an independent appeal tribunal
- When you can’t appeal to a tribunal (this page)
