The Benefits Service has two online forms that use electronic signatures:
- our online claim form for Housing Benefit, Council Tax Support and education benefits; and
- our online change of circumstances form for telling us about changes once you've claimed. You can use it however you made your claim.
We have been using electronic signatures for these forms since 23 July 2014.
Our customers make a declaration electronically by clicking a box to agree to the terms of the online form once they have filled it in. They then click to send ('submit') their claim form or changes form.
Our Chief Executive has made a 'Direction on electronic communications' for the benefits and support that we administer. This is a legal document to allow us to use electronic signatures. See the 'Direction'.
Customers still need to provide information and evidence to support their claim when they claim online or tell us about a change online. We tell them (at the end of the online forms) about what evidence they must show us and how to find local reception points where they can take their evidence to be checked.