How do I complain about a school?

If you are making a complaint about a school you must make it directly to the school.  The school's contact details can easily be found in the online schools directory.

Each school will have it's own complaints procedure which, as a parent of a pupil at the school, you are entitled to receive a copy of.  The procedure will tell you who to address the complaint to and when you should expect the response by. In most cases, complaints should be made in writing to the headteacher.

When the school receives a complaint they will investigate it in accordance with their own procedures.  However, if you feel that:

• Children's Services should be aware of your complaint; or
• you wish to discuss how to make a complaint before contacting the school; or
• you feel that the school are not following their own procedures, then please contact us: Corporate Complaints Team, Research and Performance, Manchester City Council, PO Box 532, Town Hall, Manchester M60 2LA
  Telephone: 0161 234 3012