Manchester City Council

We are committed to providing you with good quality services. In striving for that quality, we sometimes make mistakes and when this happens it is important that you let us know.

We want to know if you have a complaint about any of the services we provide. By doing this we can put things right, for you and for everyone else who uses council services.

We also welcome any compliments or suggestions you might wish to send us.

Please select from these options:

• Make a complaint about Council services
• Make a complaint about a school
• Make a complaint about an Adult Social Care service
  
• Make a complaint about a leisure service or facility
• Make a complaint about a councillor
• Send us a compliment or suggestion 
• Complaints performance statistics

Definition of a complaint

A complaint is an expression of dissatisfaction by one or more members of the public about the council's action or lack of action, or about the standard of a service. It does not matter if the action or service was provided by the council itself or a person or body acting on behalf of the council.