Manchester City Council

The Council wants to know if you have a complaint about any of the services it provides. However, if your complaints relates to a Councillor, please follow the link to the Standards Committee web page. Here you will find information concerning the Code of conduct for Members and what you can do if you feel that they have been breeched.

The best way to make a complaint is to do it directly. Making a complaint locally to the department or office in question will give the quickest results and get a response from those who are fully aware of the issues surrounding your complaint.

A complaint can be made in person, by telephone, by post or by online form. Your complaint will be answered within fifteen working days, or an explanation given if it will take longer.

You can ask someone else or an organisation such as Citizen's Advice Bureau to make a complaint on your behalf, and you can ask a Council officer if you need some help in preparing your complaint. For those whose first language is not English, assistance can be obtained from the Council's Translation and Interpretation Service on 0161 234 3193.

To help you, key contact details of addresses, telephone numbers and an online form for each service are given below:

Adult Social Care

Customer Services Officer
Adult Social Care
5th Floor Town Hall Extension
St. Peter's Square
Manchester
M60 2AF
Telephone: 0161 234 3946
Adult Social Care online complaint form

Use this form if you have any complaints about Social Care for Adults and Older People.

Benefits Service

Unit Manager
PO Box 3
MANCHESTER
M15 5BA
Telephone: 0161 219 6100
Textphone: 0161 953 8301
Benefits Service online complaint form

Use this form if you have a complaint about the benefits service.

Building Control

PO Box 488
Town Hall
MANCHESTER
M60 2JT
Telephone: 0161 234 4362
Textphone: 0161 234 4330
Building Control online complaint form

Use this form if you have any complaints about Building Control related matters including compliance with building regulations.

Children's Services (including Education)

Customer and Business Support
Children's Services
Manchester City Council
Overseas House Level 1
Quay Street
Manchester
M3 3BB
Telephone: 0161 227 3333
Children's Services online complaint form

Use this form if you have a complaint to do with any of our Children's Services including general education issues. However, you need to be clear on whether your complaint is about Children's Services as a whole or about an individual school as all complaints about schools are directed to and dealt with by the school.
Please go to this page if your complaint is about a particular school.

Council Tax Service

PO Box 147
MANCHESTER
M15 5TU
Telephone: 0161 907 9400
Textphone: 0161 953 8301
Council Tax Service online complaint form

Use this form if you have any complaints about the Council Tax service.

Environmental Health

PO Box 463
Town Hall Extension
MANCHESTER
M60 3NY
Telephone: Environment on Call - 0161 954 9000
Environmental Health online complaint form

Use this form if you have a complaint about environmental issues such as air pollution, noise control, smoking vehicles or health issues such as food labelling, food safety, epidemiology, animal feedstuffs, infectious diseases, asbestos advice, or pest control or dog warden services.

Environment and Operational Services

PO BOX 204
MANCHESTER
M12 5WL
Telephone: Environment on Call - 0161 954 9000
Environment & Operational Services online complaint form

Use this form if you have a complaint about refuse collection, street cleaning, building cleaning, public conveniences, gully cleaning, highway maintenance including trees, cemeteries and crematoria, community transport.

Highways Services (Highways and Traffic)

PO Box 463
Town Hall
MANCHESTER
M60 3NY
Telephone: 0161 234 4002
Engineering Services online complaint form

Use this form if you have a complaint about any of the services provided by Engineering Services such as: highways, structural and drainage design and maintenance, urban environmental improvements, and lighting design.

Housing Services

Quality / Customer Services Team
PO Box 531
Town Hall Extension
MANCHESTER
M60 2JX
Telephone: 03000 112211
Textphone: 0161 953 2526
Housing Services online complaint form

if you have a complaint about any of the Housing Services including council tenancies, private sector housing and homelessness.

Libraries and Theatres

Central Library
St Peter's Square
MANCHESTER
M2 5PD
Telephone: 0161 234 1900
Libraries and Theatres online complaint form

Use this form if you have a complaint about any of the City Council's libraries or theatres.

Manchester City Galleries

Mosley Street
MANCHESTER M2 3JL
Telephone: 0161 235 8801
Manchester City Galleries online complaint form

Use this form if you have a complaint about any of the city's Galleries.

Manchester Leisure

Belle Vue Leisure Centre
Pink Bank Lane
Longsight
MANCHESTER
M12 5GL
Telephone: 0161 953 2450
Manchester Leisure complaints form online

Use this form if you have a complaint about any of the city's parks, open spaces, sports developments or the Parkside Training Centre.

Planning

PO Box 463
Town Hall Extension
MANCHESTER
M60 3NY
Telephone: 0161 234 4501
Planning online complaint form

Use this from if you have a complaint about planning including planning applications.

Registration Service

Heron House
47 Lloyd Street
Manchester
M2 5LE
Tel: 0161 234 5555
Fax 0161 234 5526
Registration Service online complaint form

Use this form if you have any complaints about Manchester Registration Service.

Trading Services

PO Box 555
5th Floor Barlow House
Minshull Street
MANCHESTER
M60 3YY
Telephone: 0161 234 7370
Trading Services online complaint form

Use this form if you have a complaint about Trading Services, which includes Manchester Fayre, Manchester Markets and Town Hall Services.

Valuation and Property Services

P.O. Box 451
Town Hall Extension
Manchester
M60 2AX
Telephone: 0161 234 1241
Valuation and Property Services online complaint form

Use this form if you have a complaint about any of the services provided by Valuation and Property such as: Compulsory Purchase Acquisitions/Miscellaneous Acquisitions, Property Management Issues or Disposal of Land/Property.

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If you cannot identify which Department can best deal with your complaint, you can contact the corporate complaints officers in the Chief Executive's Department at the Town Hall who will make sure the right department looks at the matter :-

Chief Executive's Department

Corporate Complaints Team
Chief Executive's Department
PO Box 532
Town Hall Extension
MANCHESTER
M60 2LA
Telephone: 0161 234 3012
Textphone: 0161 234 3971
Chief Executive's online complaint form