Tenants set the standards
Measuring housing service standards 2011
In April 2011 year we sent a special agreement to every tenant who lived in a home owned and managed by Manchester City Council.
It described a set of standards that your housing service should reach. A panel of volunteer tenants, called the Service Improvement Panel, had worked with us over several months to agree these standards.
This panel is now monitoring how well we're meeting the standards. We also agreed to involve them in deciding how we should improve.
A tailor-made service
Tenants on the panel say: "We're involved because we believe we can help get the service into better shape. You can help us build a tailor-made service for when new housing management arrangements come in in 2012."
Our joint-report, co-written with our tenant panel, on the first six months of our housing service standards agreement is here . . .
Contents of Tenants set the standards
- Measuring housing service standards 2011 (this page)
- Repairs and empty homes
- Tackling antisocial behaviour
- Customer service and complaints
- Clean, safe streets and public areas
- A new housing service and home improvements
- Housing service standards agreement 2011
- Tenants' Annual Report
