Manchester City Council

Multilingual Phrasebook for Rest and Reception Centres

This manual has recently been updated and is designed to help staff communicate with people whose first language is not English. The manual consists of 41 relevant questions for the emergency situation in 32 languages, with appropriate English translations.

 The Preparation and Management of an Emergency Rest Centre

Filmed on location in one of Manchester City Council's dedicated rest centres, the video covers:

• the purpose of a centre
• how centres are chosen
• the answers to practical questions about the needs of evacuees
• helping non-English speakers
• crucial issues such as entertaining children and dealing with pets

Multilingual Information for Evacuees at Rest Centres

People are anxious when they have to leave their homes in an emergency, no matter how welcoming the rest centre. Rest centre staff will find themselves faced with many questions at times of frantic activity. 'Information for Evacuees' answers fundamental questions asked by evacuees and is suitable for showing to evacuees when they are being registered. The soundtrack is multilingual, mixing English with Arabic, Urdu, Bengali, and Cantonese, and with signing for the deaf.

 Full Price List

Please note a minimum requirement of £40 per order.

Guidance for Ordering

Please send details of your "Official Order" by email, post or fax to Max Lawton in the Civil Contingencies Unit using the contact details below.

Address: Civil Contingencies Unit,

Neighbourhood Services Directorate,

Manchester City Council,

Room 5009 Town Hall Extension,

Albert Square

Manchester,

M60 2LA

Email: m.lawton1@manchester.gov.uk

Fax: 0161 274 7143

Your order should include the following information:

• Details of goods required
• Quantity of goods
• Delivery address
• Invoice address (if different)
• Purchase Order number (if possible)

Once we have received your order, the goods will be dispatched to your delivery address. The invoice will then be sent to the invoice address, along with details of how to make the payment.