Manchester City Council

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The Council & democracy Equality Performance Management

Equality Performance Management Overview

For Manchester City Council, equality and diversity extends beyond just meeting statutory obligations.  For over twenty-five years, Manchester has promoted and invested in equality through innovative work with minority communities.  Manchester is one of the most diverse cities in the country and the City Council and its partners have a national reputation for its equality and diversity work with Black and Minority Ethnic (BME) groups, Lesbian, Gay and Bisexual (LGB) communities, women, older people and disabled people.  More recently it has made great strides in progressing Trans issues in the city, and addressing issues such as community resilience and social cohesion. Manchester's diversity is one of its greatest assets and strengths.  We will continue to build on this through continuing to narrow the gap in quality of life between Manchester's communities, and between Manchester and the rest of the country.

Achieving this is central to the delivery of the city's vision as set out in the Community Strategy 2006-15:

"..create a city with people that are highly skilled, motivated and wealth creating.  The population will contribute to, and benefit from, Manchester's success, with everyone achieving their full potential and having a great sense of participation and wellbeing."

Our aims and values

As a community leader we will continue to build neighbourhoods of choice, individual and collective self esteem / mutual respect and cohesive communities

As a service provider we will continue to provide accessible and responsive services that enable everyone to take part in the social, cultural and economic wealth of the city. 

As an employer we will continue to support people to reach their full potential in education, skills and employment.

Leadership and Performance Management

Manchester's good reputation for promoting equalities has not been achieved overnight.  We recognise that robust information and strong leadership is key to driving and maintaining our work around equalities. Never has this been more important than now when the current economic downturn has been difficult and challenging for some of our more vulnerable residents.  We recognise that we need to continue to monitor the impact of our services to ensure that we respond to the needs of our residents.

Manchester's suite of 'State of the City' reports, provide the core evidence base for decision making in the Council and with its partners, including the Community Strategy. The 'State of the City: Communities of Interest' report, provides the specific evidence base on the six equality strands of race, disability, sexuality, gender, religion and belief and age.

Through the Council's Corporate Business Planning Process, services identify and respond to equality issues by producing an Equality Action Plan, as part of the annual Business Plan document.

To ensure effective delivery of the council's ambitions around equality, the following leadership and governance arrangements are in place;

  • The Deputy Leader of the Council and Deputy Chief Executive each have explicit responsibility for all elements of equalities and diversity at a political and officer level respectively. In addition, Lead Members and officers are in place for all equality strands, including race, disability, gender, gay men and lesbian issues, older people, young people and intergenerational issues. Their role is to promote equality and diversity and challenge progress across the council and the city.

  • Strategic Management Team Sub Group - Use of Resources and Governance - This team has a strategic remit, on behalf of the City Council Management Team, to coordinate and support the development and delivery of all equality action plans, ensure we meet our legal duties, and provide leadership and strategic development of our approach.

  • Corporate Equality Improvement Group (CEIG) - This consists of equality representatives from across council directorates together with members of the corporate team responsible for equality issues. It meets quarterly to consider the strategic equality and diversity challenges we face as a council, how effectively we are tackling these and what we need to do to improve. It also has responsibility for monitoring progress against the equality action plan and hold teams and individuals to account for delivering the activities set out in equality action plans. Through the work of the CEIG, representatives from each service will be take ownership for equality and in doing so, really champion equality for their respective service.

Overview and Scrutiny

The Citizenship and Inclusion Overview and Scrutiny Committee provides scrutiny on the Council's work on equalities.  The following link provides direct access to the Committee's work programme and reports:

Citizenship and Inclusion Overview and Scrutiny Committee equality and diversity related reports

The Council

Over the last three years the Council has undergone significant transformational change to ensure that it is able to operate efficiently and effectively along with continuing to meet the needs of Manchester people.  To support this, the Council is now structured in four directorates - Corporate Core, Childrens Services, Adults, Health and Well Being and Neighbourhood Services.

Core values

The Council works to a series of core values, which underpin our approach to delivering better equality outcomes for our residents.

Firstly, we have pride in our city and the contribution we can all make to its continued success.  But this success is dependent on the strength of our diverse neighbourhoods and communities.  We want all our communities to thrive and be sustainable.  As a public service provider we do of course place people at the heart of everything we do.  This involves acting with speed, efficiency and respect. Excellent customer service also means being accountable to and communicating clearly with residents, employees and our partners.  Finally, we value our employees who represent the public face of the Council.  We will work to support and encourage their development to deliver better services.

Equality information

The relevant equality information available for each of the Council's four directorates is provided below.  We have also established an action plan to address any gaps that directorates have identified through the process of publishing this information.  This information will be published as it becomes available.

The following information and web links have been brought together to provide an 'at a glance' view of equality information from across the Council.  This information underpins and supports the Council's approach and delivery of equalities through its partnership and business planning and decision making processes.

We are currently in the process of reviewing some of our key equality related policies and practices.  Based on this, the outcomes will be published as and when this information is available.  However, we have included a 'coming soon' section towards the end of this page to let you know what information will be published shortly.

Key documents - Our City

Corporate Core

The Corporate Core provides strategic oversight and support across all directorates; aligning priorities and resources behind the organisation's strategic objectives and priorities.

The Core has a number of functions which include providing leadership to the City to create the conditions for private sector led growth and jobs for Manchester people, public sector reform to reduce dependency through early intervention and preventative action and the management of the Council to achieve the organisational changes needed to deliver the challenging reductions in the overall budget whilst continuing to deliver the Council's priorities.

Engaging with our customers:

Equality impact assessments (EIAs) 2010/11:

  • Victim Support
  • Action Plan for Victim Support
  • Safer Neighbourhoods
  • Action Plan for Safer Neighbourhoods
  • Gallery Costume
  • Action Plan for Culture
  • Planning and Building Control
  • Action Plan - City Solicitor's
  • Records - City Solicitor's
  • Registration - City Solicitor's
  • Coronors - City Solicitor's
  • Ceremonies - City Solicitor's
  • Action Plan for Planning and Building Control
  • Action Plan - Christmas Lights
  • Christmas Lights
  • Allocations Scheme
  • New Funding Programme 2011-12
  • Voluntary Early Retirement and Voluntary Severance
  • M People redesign
  • HR policy reviews
  • Grievance & Dignity at Work policy
  • Career Breaks
  • Annualised Hours

For information about the directorates budget related proposals (select here)

Directorate for Adults, Health and Well-being

The Directorate for Adults Health and Wellbeing provides and commissions social care support for over 20,000 Manchester residents, including older people, people with physical and learning disabilities, people with mental health needs and carers of people with these needs.  It also provides services for adults who are drug or alcohol-users and people who are HIV positive, amongst offering housing related support for vulnerable adults.

The Directorate's vision has broadened from traditional social care provision to include the reduction of welfare dependency, the increase in adult skills and citizen productivity, and overall improvement in health and wellbeing.  Part of this vision includes the integration with health partners which aims to better manage increasing demands and costs to public services, and to share Leadership across Place.

The Directorate has a key role in leading the reform of public services particularly in its leadership role working with the NHS to ensure that the wide ranging NHS reforms wholly address the health and wellbeing of Manchester Citizens. In leading this reform, the Directorate for Adults Health and Wellbeing aim to develop a single public health specialist system that is aligned to key priorities in Health and Wellbeing.

Manchester City Council's Directorate for Adults Health and Wellbeing is committed to supporting, developing and promoting equality and diversity in all of its practices, activities and aims to establish an inclusive culture, free from discrimination and based on the values of dignity and respect. In order to embed such principles within all aspects of the Directorate for Adults Health and Wellbeing we endeavour to ensure that all our services are considerate, inclusive and representative of Manchester's diverse population.

Engaging with our customers:

Equality impact assessments (EIAs) 2010/11:

  • Action Plan Supporting People Strategic Review
  • Supporting People Strategic Review
  • Wellbeing Grants Issue
  • Action Plan for Day Services
  • Butler Court - Older People
  • Action Plan for Butler Court - Older People
  • Hibiscus Court - Older People
  • Action Plan for Hibiscus Court - Older People
  • The Byrons Extra Care Scheme - Older People
  • Action Plan for The Byrons Extra Care Scheme - Older Scheme
  • Whitebeck Court - Older People
  • Action Plan for Whitebeck Court - Older People

For information about the directorates budget related proposals (select  here)

EIAs list for 2012/13

Children's Services

Children's Services, including schools, play a central role in ensuring children fulfil their potential, develop into well adjusted, skilled adults who make a positive contribution to the well-being of the City.  Children's Services are the custodians of the next generation of Mancunians and are central to the delivery of the Community Strategy and Vision for the City.

With the recent changes in public sector funding the Children's Services directorate will focus less on direct delivery of services and more on effective commissioning arrangements with key partners. There will be a shift in focus to strategic influencer, commissioner and champion of children with less direct provision (including schools and Early Years).

The Children's Services Vision is:

"Manchester Children's Services is dedicated to ensuring all children and young people in Manchester will be healthy, safe, enjoy and achieve in learning so they have the skills, abilities, self esteem and positive outlook to get good jobs, make a positive contribution and be successful in adult life."

Engaging with our customers:

Report on the outcomes of the youth consultation and information gathering strategy - June 2011

Children's Services works closely with its partners at both a city-wide level and through newly established Strategic Regeneration Frameworks partnerships to help improve the outcomes for the most vulnerable children in the city, including our minority groups.  In a recent inspection (November 2010) Ofsted commented:

"Partnership working is outstanding. The Children's Trust Board has a very good level of agency representation.  The Children's Trust demonstrates strong drive and determination to deliver the best possible service for children and families in Manchester."

Equality Impact Assessments (EIAs):

  • Pupils with Physical Disabilities
  • Pupils with Specific Language Impairment and Less Severe Autistic Spectrum Disorder
  • Routes Project (Black Health Agency funded project)
  • Grange School
  • Youth (Fund Commissioning)
  • Governor support
  • Safeguarding Improvement Unit

For information about the directorates budget related proposals (select here)

EIAs list for 2012/13


Neighbourhood Services is a large and complex directorate which provides and commissions a broad range and number of diverse universal and specialist services; from the provision of libraries, leisure centres and markets to ensuring Manchester is clean, green and safe through the provision of waste and recycling, refuse collection, street scene services, highways services and crime and disorder.  The directorate is structured around three main business areas.  These are:-

  • Neighbourhood Delivery Teams
  • Community and Cultural Services
  • Business Units

These are supported by a business support function and the environmental strategy team which operates directorate wide.

The directorate is committed to integrated working at a neighbourhood level with a focussed response to local issues and therefore ensuring that services are more appropriate, accountable and responsive to needs.

The Neighbourhoods directorate also includes the core service areas of Crime and Disorder, Leisure and Libraries.

Engaging with our customers:

Equality impact assessments (EIAs) 2010/11:

  • One First St Library
  • Universal Square
  • Moss Side Powerhouse
  • Galleries
  • Waste and Recycling
  • Controlled Parking Zone
  • Bereavement Services Fees and Charges
  • Major Projects
  • Road Safety Education and Training
  • School Crossing Patrol Service
  • Action Plan for Road Safety and School Crossings
  • Universal Square
  • City Library Elliot House
  • Action Plan for Libraries
  • Closure of Public Conveniences
  • Sports Development
  • Active Lifestyles
  • Allotments
  • Rushford Park complex
  • 16s and under free swimming provision
  • Major events

For information about the directorates budget related proposals (select here)

EIAs list for 2012/13

Coming soon......

We will continue to update and publish equality information as and when it becomes available.  Listed below are some of the key documents that will be published over the next couple of months:

  1. Attainment - Key stage 4 February 2012
  2. Final Equality Delivery Plans 2012-15 (including Equality Impact Assessments time tables 2012-13) for the following directorates; Adults, Children's, Neighbourhoods and Corporate Core April 2012
  3. Refreshed Equality Policy in Service Provision June 2012
  4. Census 2011 Autumn 2012 

For further information contact

Manchester City Council
Business Improvement and Partnerships Team
Level 4
Number One First Street
M15 4FN

or you can email us with your enquiry

Our commitment

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