The Council and democracy Sign Video Interpretation Service

How to use the signing service

Deaf people can call Manchester City Council using SignVideo Web Access, an online sign language interpreting service, from their own home for free. You can access Sign Video either through the free app or directly through their website.

The Video Relay Service (VRS) allows hearing and deaf people to communicate via telephone.

Using SignVideo

• You'll need the SignVideo app on one of the following devices:
  • Windows PC
  • Apple Mac
  • iPhone or iPad
  • Android phone
  • Or SignVideo on your web browser
• You will need to have a web camera on the device you're using
• You will also need a good internet connection
  • A minimum of 2Mbps upload and download speed is recommended for a smooth experience

How to use SignVideo 

Follow the steps below to make your phone call in BSL:

1. Access the SignDirectory either through the app or the Sign Video Website.
2. Use the directory to find the Manchester City Council Service you would like to access. 
3. As you select the service, you will be connected to an interpreter. 

Support

• SignVideo offer a live chat which is available Mondays to Fridays, from 8am to 8pm.
• For troubleshooting and technical guidance, please contact help@signvideo.co.uk 

Using Relay

Alternatively, you can use Relay.

Relay is free to use, only costing the standard network rate to make a call.

See the Relay website for more information.