Contact the Benefits Service

Online Services:

 Did you know the following services are available online:

• Start a new benefit claim and get a calculation of your entitlement
  
• View details of your Housing Benefit and Council Tax Benefit claim 

You can contact us in the following ways:

• Please fill in an online form to contact us
• Phone us: 0161 234 5003 (Monday to Friday 8.45am - 5pm)
  Textphone for customers with hearing difficulties who have textphones: 0161 953 8301
• Write to us: The Benefits Service, PO Box 3, Manchester, M15 5BA
• See an advisor at our Customer Service Centre in the city centre or at an office near you. You need to make an appointment to do this.
  The Customer Service Centre is at Number One First Street (junction of Whitworth Street West and Albion Street) in the city centre.
• Email us: benefit.enquiries@manchester.gov.uk
• Fax us: 0161 455 1130

 To get a claim form

• Claim on our online benefit claim and calculator. This is the quickest way to get your claim going. 
• Phone 0161 234 5003 and ask us to send you a claim form.
• Pick up a claim form from your local library, from our Customer Service Centre (see above) or by calling at a reception point in your local area. You don't need an appointment to do this.
  Reception points in North Manchester, Central and East Manchester  and South Manchester
• You can download a claim form to print out and fill in.

If you don't agree with our decision

about your benefit, find out more

If you want to report fraud

find out more.