Contact the Benefits Service

To see an advisor about benefits or Council Tax at our Customer Service Centre in the city centre

Phone us for an appointment to see an advisor at our Customer Service Centre at Number One, First Street (junction of Whitworth Street West and Albion Street) in the city centre. The Customer Service Centre is open from 8 am to 5 pm, Monday to Friday. You must make an appointment.   

Phone 0161 234 5003 between 8.45 am and 5 pm or fill in an online form to make an appointment to see an advisor.

You can hand in filled-in claim forms and get your evidence checked at the Customer Service Centre between 8am and 5pm Monday to Friday; you do not need an appointment for this service. You can also call in here to make an appointment to see an advisor.

To see an advisor about benefits or Council Tax at an office near you

Phone 0161 234 5003 between 8.45am and 5pm Monday to Friday or fill in an online form to make an appointment for one of the following advice sessions.

• Chorlton Library
  Manchester Road, M21 9PN
  between 10am and 4.30pm on Thursdays
• Longsight Library
  519 Stockport Road, M12 4NE
  between 10am and 4.30pm on Tuesdays and Thursdays
• North City Library
  Rochdale Road (junction with Moston Lane)
  Harpurhey M9 4AF
  between 10am and 4.30pm on Tuesdays
• Northwards Housing Local Services Office
  549 Cheetham Hill Road, M8
  between 10am and 4.30pm on Thursdays 
• Withington Library
  410 Wilmslow Road, M20 3BN
  between 10am and 4.30pm on Mondays
• Wythenshawe Forum Library
  Forum Square, M22 5RX
  between 10am and 4.30pm on Wednesdays

If you have difficulty getting in to see us, we may be able to arrange a home visit.