Customer Charter
Welcome to your library
Your library service will:- Provide books, CDs, audio books and other items for you to borrow and take home or to use in the library
- Offer free Internet access and computer use, subject to availability
- Offer on line Internet library services for you to use at home
- Be respectful, courteous and do our best to help you find what you are looking for
- Do our best to make sure that the library is a pleasant and comfortable place to visit
- Be interested to hear any comments you have about our service
- Look after your new ticket and tell us straight away if it is lost or stolen, or if you move house or change email address or telephone number
- Take care of what you borrow from us and bring it back in the same state as when you borrowed it
- Return or renew what you borrow on or before the due date
- Observe our computer usage rules by not downloading or viewing anything which is likely to cause offence to others when in the library
- Help us to make sure the library is a pleasant and relaxing place by:
- following the Considerate Users Guide
- observing the Library Byelaws & Regulations
- treating our staff with respect
This document is available to download in 8 additional languages: Arabic; Bangla; Chinese; French; Persian; Polish; Somali; Urdu; and Vietnamese. See the downloads area (page right) to find this informatuion in one of these languages.
