If you don't understand why you've been overpaid
There is a lot of information in our letters which can make them quite long.
You can ask us for more details if you don’t understand the letter.
You have a legal right to ask us for the reasons for our decision.
If you don't agree with our decision you can ask us to look at it again or you can appeal .
If you give us new information that means you are entitled to more Housing Benefit we will 'offset' the extra money against your overpayment. Your overpayment may be lower or you may not have been overpaid at all.
If you give us new information that means you are entitled to more Council Tax Support we will send you a new bill showing that you have less Council Tax to pay.
We will write and tell you our new decision