Ask us to change our decision
Your appeal must be in writing.
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Be clear which decision you mean - include the date of our decision letter and the claim reference.
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Say clearly why you think we are wrong.
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Give any information or evidence you think we haven't got.
How long have you got to ask us to change a decision?
- Housing Benefit and Council Tax Benefit - we must get your letter or form within one month of the date of our decision letter. We cannot always accept a late request. If it's late you must tell us why you didn't ask within a month.
- Council Tax Support - there is no time limit for you to ask us to change our decision but we must reply to you within two months or you can appeal to the Valuation Tribunal Service as long as it's within four months of your appeal request to us.
If we change our decision and you still don't agree
You will have the same legal rights to challenge the new decision:
- Housing Benefit and Council Tax Benefit - one month from the date of the new decision to write to us.
- Council Tax Support - no time limit but we must reply to you within two months, or you can appeal to the Valuation Tribunal Service within two months of the date of our reconsideration.