Manchester City Council

Births, marriages, deaths & nationality Registration Service - Service Standards

Monitoring our performance

Monitoring our Service Standards

We monitor our performance against our service standards and targets on a monthly basis.

Annual Performance Figures April 2016 - March 2017

Copy Certificates

A certificate will be issued if the correct information / correct fee is received and the records are held at this office.

Target: 95% of certificate applications to be dealt with / dispatched within 7 days of receipt.

Our performance:

Sample Size  Performance 2016/17
7,120 99%


Birth Registration

Total births registered in the Manchester District 2016/17 - 17,934

One of the key performance indicators for birth registrations is how long someone has to wait for an available appointment.

Target: 95% to be offered an appointment, at the Register Office, within 5 working days.

Our performance at the Register Office:

Sample size Performance 2016/17
224 days   92%

For the convenience of our customers, we also offer a birth registration service at a number of other locations.

 


Births Registered at other Register Offices on behalf of Manchester April 2016 - March 2017

2,393 births were registered at Trafford Register Office on behalf of Manchester Register Office. (Trafford residents whose babies were born in Manchester hospitals)

2,050 births were registered at Salford Register Office on behalf of Manchester Register Office. (Salford residents whose babies were born in Manchester hospitals)

1,183 births were registered at Bury Register Office on behalf of Manchester Register Office. (Bury residents whose babies were born in Manchester hospitals)

594 births were registered by Rochdale Register Office on behalf of Manchester Register Office. (Rochdale residents whose babies were born in Manchester hospitals)


Death registration

Total deaths registered April 2016- March 2017  -  5,668

One of the key performance indicators for death and stillbirth registrations is how long someone has to wait for an available appointment.

Target: 95% to be offered an appointment, at the Register Office, within 2 working days.

Our performance:

Sample Size Performance 2016/17
224 days

 Deaths  -   99%
Stillbirths - 100%

For the convenience of our customers, we also offer a death registration service at a number of other locations. Registrars attend the 3 main Manchester Hospitals, for a limited time each week, to register deaths.

 


Marriage and Civil Partnership Notices

Total marriage notices April 2016 - March 2017  -  5,409

Total civil partnership notices April 2016 - March 2017  -  49

One of the key performance indicators for marriage and civil partnership notices is how long someone has to wait for an available appointment.

National target: 95% to be offered an appointment within 10 working days

Manchester Register Office is a Designated Office, one of a small number of Register Offices where people have to go to give notices where one of the partners is a non E.E.A National.

Our performance:

Sample Size  Performance 2016/17
224 days  86%



Waiting times on arrival

We aim to see customers within 10 minutes of their appointment time. Those arriving early will be seen as soon as possible. Those arriving late or without an appointment will be seen within an hour of arrival.

Target: 90% of customers, who arrive on time for their appointment, to be seen within 10 minutes of their appointment time.

Our performance:

Sample Size  Performance 2016/17
14,909 appointments  95%

 


Complaints Figures April 2016 - March 2017

  • Complaints answered within 10 working days (Target 100%) - Actual 100%
  • Total number of complaints upheld - 4

 

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