Manchester City Council

Crime, antisocial behaviour & nuisance Volunteer mediators

The role of a mediator

Mediators help neighbours find solutions to their disputes. They work in pairs, and deal with common problems.

The role involves:

  • using mediation skills and training to help people resolve their differences, or to reduce the intensity of conflict;
  • developing empathy and a working relationship with the people in dispute;
  • understanding the neighbours' difficulties and promoting effective communication between them;
  • taking responsibility for the mediation process, as described in the volunteer handbook and on the training course;
  • reporting progress to the case support worker, deputy manager or manager;
  • following health and safety policies and procedures during mediation visits;
  • completing our annual skills certification programme.

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