Manchester City Council

Manchester's thoughts and sympathies

Manchester is sharing its sympathy with the family and friends of Labour MP and Father of The House of Commons Sir Gerald Kaufman who passed away aged 86.

Sign the online Book of condolence.

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Crime, antisocial behaviour & nuisance Volunteer mediators

The role of a mediator

Mediators help people to resolve their differences in a positive way.

The role involves:

  • using mediation skills and training to help people resolve their differences, or to reduce the intensity of conflict;
  • working with a co-mediator to assist people in dispute in finding a solution;
  • developing empathy and a working relationship with the people in dispute;
  • understanding peoples difficulties and promoting effective communication between them;
  • taking responsibility for the mediation process, as described in the volunteer handbook and on the training course;
  • reporting progress to the case work team, practise supervisor and team leader;
  • following health and safety policies and procedures during mediation visits; and
  • completing our annual skills certification programme.

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