Manchester City Council

Technical problems

Due to a technical problem we are unable to take payments via our contact centre. We are working to fix this as quickly as possible.

Services affected and other ways to pay.


Crime, antisocial behaviour & nuisance Volunteer mediators

The role of a mediator

Mediators help people to resolve their differences in a positive way.

The role involves:

  • using mediation skills and training to help people resolve their differences, or to reduce the intensity of conflict;
  • working with a co-mediator to assist people in dispute in finding a solution;
  • developing empathy and a working relationship with the people in dispute;
  • understanding peoples difficulties and promoting effective communication between them;
  • taking responsibility for the mediation process, as described in the volunteer handbook and on the training course;
  • reporting progress to the case work team, practise supervisor and team leader;
  • following health and safety policies and procedures during mediation visits; and
  • completing our annual skills certification programme.

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