Mediation: our service, our standards
Standards for not-for-profit landlords
If you refer a case to us, we will:
- contact you within two days
- contact the disputing parties within four days
- allocate the case to a mediator within 14 days
- reach a 90% success rate for agreements reached at round-table meetings
From April 2009 to March 2010 our achievement rates were:
- referring officer contacted within two days: 100%
- disputing tenants contacted within four days: 82%
- case allocated to a mediator within 14 days [17 days]: 74% [80%]
- success rate for agreements reached at round-table meetings: 91%
Find out more
Contact us to find out more.
Contents of Mediation: our service, our standards
- Who are we?
- What you can expect from us
- What do you think of our service?
- Standards for not-for-profit landlords (this page)
