Resident telephone survey

The Council holds a rolling telephone survey, conducted by an independent social research company called Alterline Research.

This survey lets us know your thoughts on what it's like where you live so we can be certain we are dealing with the issues that concern and matter to you.

The telephone survey asks for your opinions about aspects of the quality of life in your local area such as community safety and local services.

The findings from this research is used to see how well Manchester City Council and its partners are delivering services and to help us decide what needs doing differently in the future.

 Advantages of the telephone survey include:

• Response rates tend to be better than to postal surveys, especially in urban areas with young age profiles like Manchester
• The sample can be managed better by using quotas to make sure all demographic groups are well represented
• A rolling survey provides the Council with up to date information to help us continually improve our services
• Some questions can be changed periodically to focus on seasonal or topical issues
• The target number of responses in certain geographical areas can be increased when necessary.

Some important facts for your peace of mind:

• To make sure we speak to a good cross section of people across Manchester we will ask you your age, gender and ethnicity.
• Your answers are anonymous and won't be attributed to you as an individual
• The Council will not ask you to provide any personal details in a telephone survey, if you are ask for these details do not proceed.

If you have any concens about the information you are asked to provide please call 0161 234 5000 and ask for Laura Humber.