Help with managing your money
What if there is a mistake or money is missing?
To start with, one of our managers will look into any loss or problem with your financial record. If the problem is just a mistake in the calculations, they will correct it; but if that is not the reason, the manager will report the matter to the Finance Section in the Directorate for Adults, Health and Wellbeing for further investigation.
If you are not satisfied with the way we deal with these investigations, you can make an official complaint to us by getting in touch with our Customer Care Manager.
Find out more about complaints in our Tell Us What You Think Leaflet.
Contents of Help with managing your money
- Help to manage your money as part of a support plan
- How can I get help to manage my finances?
- How will I know where my money is going?
- What if there is a mistake or money is missing? (this page)
