Manchester City Council's website has been named in a prestigious national survey as one of the top 20 council sites in the UK.
And the council is one of only 23 out of 433 local authorities nationwide whose website has been awarded the top 4-star rating in the Better Connected 2012 report produced by SOCITM, the national governing body for local authority communications and IT management.
Assessors based their ratings on the 'customer experience' of visiting the website with criteria including the website's ease of use, and the number of services and quality of information to be found on it.
How easy it was to carry out 'top tasks' such as finding rubbish collection days, paying council tax, renewing a library book, checking school term dates and finding winter gritting routes was also taken into account.
The 2012 grading for the website - manchester.gov.uk - was an improvement on last year's three-star rating.
Councillor Jeff Smith, Executive Member for Finance for Manchester City Council, said: "We have worked very hard to improve our website as part of a wider drive to improve services. Being named as one of the top 20 sites suggests that hard work has paid off.
"Many of our services are now available 24 hours a day, seven days a week which makes them more convenient and accessible for many people. And with the council continuing to face financial pressures, doing things online also saves us money and enables us to deliver better value for money for council taxpayers."
The Better Connected report also praised Manchester City Council for its engagement with residents via social media, noting that it has the fourth highest number of Twitter followers of any local authority.