Manchester City Council

Recognition for care homes that go extra mile for older residents

Twelve of Manchester’s care homes are set to receive an award for the quality of their services.

The Dignity Awards are part of Manchester City Council’s work to promote best practice in the care of adults and are given after rigorous assessments and lay evaluation.

The twelve homes that will receive the accolade at a town hall event on Tuesday (May 27) are: Chestnut House, Conifers, Eachstep, Israel Sieff Court, Laurel Court, Longford House, Maybank House, Oakland House, Polefield, Premier Care Mental Health, Richmond House and St James House.

Councillor Paul Andrews, Executive Member for Adults Health and Wellbeing at Manchester City Council, said: "These awards not only recognise quality but also the effort that has gone into exceeding care standards. It’s vital that we treat older people, who are often very vulnerable, with the respect and dignity that they deserve.

"We have an increasingly ageing population and it’s in everyone’s interest for the best possible care and support is given to our older residents."

Manchester’s Dignity award have a daisy as their emblem. The artwork was inspired by the poem ‘If I had my life over – I’d pick more Daisies’ – where an elderly person misses the simple pleasures in life.

Case Study: Care home lay assessor

Pat Scappaticci, who is retired, is one of the lay assessors who visits care homes in Manchester. She has been in the role for five years following a public sector career in social housing and latterly in supported accommodation for older people. Here she describes her role and the motivation behind her work:

"As soon as I saw the advert for the lay assessor I knew I wanted to do it because of how it connected to my public sector career. It also meant that I could do something that would help ensure that older people are treated with respect and compassion.

"When I go into a home I’m there to consider what a member of the public would think if they were considering the home for a loved one.

"I have to bear in mind the ten dignity principles during my three visits where I’ll talk to staff, residents and their families.

"You get a sense of a good care home straight away. If the staff are confident, professional and empathetic you know it’s a very clear indication of how the home is run.

"My feedback needs to reflect what I see and my experiences over the last five years have shown me how demanding the role can be for care staff.

"Often it’s the small details that have an impact on quality of care. For example staff who read the newspaper to residents - rather than leaving it in front of them.

"I went to a home recently where I saw one of the team painting the nails of an elderly lady who loved bright nail varnish. In isolation that might not sound impressive, but for the person concerned it brought great happiness through personal attention."

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