On 30 August 2011, the Licensing & Appeals Committee considered a report in relation to  hackney carriage and private hire driver training. The committee agreed that a review of driver training  was required in relation to both existing and new drivers.   A number of key subject areas have been highlighted that may be beneficial in particular:     o Customer Care - Conflict management   o Disability awareness   o Driver Assessment Agency, (National driving skill assessment) Full details can be found on the Businesslink Website   o Legislative requirements - [Requirements of licensing conditions, policies and the implications of failure to abide by the legal requirements]   o Topography (route knowledge)

The Committee also asked Officers to   o Include driving skills and parking enforcement / awareness as part of this process.   o Put a framework together then come back to committee with their proposals In addition to the on line consultation, and within the twelve week consultation period, a driver focus group will also be commissioned to seek drivers opinions as to the key elements required of a driver training programme.   A twelve week consultation is proposed to allow hackney carriage, private hire drivers and other interested parties to comment on future driver training requirements. For more information you can read the full Licensing & Appeals Report of 30 August The City Council would welcome your comments on future training requirements for existing and new Hackney Carriage and Private Hire Drivers. The closing date for the consultation period is 2 January 2012.

The answers you provide in this questionnaire will be used to compile a report to the Licensing and Appeals Committee detailing a framework in relation to training requirements for new and existing hackney carriage and private hire drivers.

	Please note that all data collected from the questionnaires may be used in a published report.
		Please place a tick in the box to confirm that you have understood before submitting your questionnaire

	Name

	Address

	Post Code

	Telephone

	email

	Private Hire Driver Licence Number

	Hackney Carriage Driver Licence Number

Q1	Do you think driver training should be improved?
		Yes
		No

	Please give reasons for your answer:

Q2	Do you think Driver Training should be for
		New Drivers
		Existing Drivers

Q3	Which of the following courses do you think should be compulsory for new drivers
		Yes		No
	Customer Care & Conflict Management
	Disability awareness
	Topography (route knowledge)
	DSA - Driver assessment, (Driving skills)
	Legislative requirements
	Other - Please specify

	Please give reasons for your answer regarding Customer Care & Conflict Management:

	Please give reasons for your answer regarding Disability awareness:

	Please give reasons for your answer regarding Topography (route knowledge):

	Please give reasons for your answer regarding DSA - Driver assessment, (Driving skills):

	Please give reasons for your answer regarding Legislative requirements:

	Please give reasons for your answer:

	Which of the following courses do you think should be compulsory for existing drivers
		Yes		No
	Customer Care & Conflict Management
	Disability awareness
	Topography (route knowledge)
	DSA - Driver assessment, (Driving skills)
	Legislative requirements
	Other - Please specify

	Please give reasons for your answer regarding Customer Care & Conflict Management:

	Please give reasons for your answer regarding Disability awareness:

	Please give reasons for your answer regarding Topography (route knowledge):

	Please give reasons for your answer regarding DSA - Driver assessment, (Driving skills):

	Please give reasons for your answer regarding Legislative requirements:

	Please give reasons for your answer:

Q4	If courses are deemed necessary for existing drivers should those drivers who have successfully completed all or any of the following a B-Tech, NVQ or equivalent taxi driver qualification be exempt from all or any of the proposed subject areas
		Yes		No
	Customer Care & Conflict Management
	Disability awareness
	Topography (route knowledge)
	DSA - Driver assessment, (Driving skills)
	Legislative requirements
	Other - Please specify

	Please give reasons for your answer regarding Customer Care & Conflict Management:

	Please give reasons for your answer regarding Disability awareness:

	Please give reasons for your answer regarding Topography (route knowledge):

	Please give reasons for your answer regarding DSA - Driver assessment, (Driving skills):

	Please give reasons for your answer regarding Legislative requirements:

	Please give reasons for your answer:

Q5	Existing drivers -  In relation to existing drivers how many years do you think drivers should be given to complete training?
		Less than 1 year		1 to 2 years		3 to 4 years		5 to 6 years
	Customer Care & Conflict Management
	Disability awareness
	Topography (route knowledge)
	DSA - Driver assessment, (Driving skills)
	Legislative requirements
	Other - Please specify

Thank you for your time.