Manchester City Council

To ask about your benefit

• Please fill in an online form to contact us
• Phone us
  0161 219 6100 (Monday to Friday 8.45am - 5pm)
  Textphone for customers with hearing difficulties who have textphones: 0161 953 8301
• Write to us
  The Benefits Service
  Revenues and Benefits Unit
  PO Box 3
  MANCHESTER
  M15 5BA
• Email us
  benefit.enquiries@manchester.gov.uk
• Fax us
  0161 455 1130
• See an advisor at our Customer Service Centre in the city centre or at an office near you. You need to make an appointment to do this.
  The Customer Service Centre is at Number One First Street (junction of Whitworth Street West and Albion Street) in the city centre. 

To get a claim form

• Claim on our online benefit claim and calculator. This is the quickest way to get your claim going. 
• Phone 0161 219 6100 and ask us to send you a claim form.
• Pick up a claim form from your local library, from our Customer Service Centre (see above) or by calling at a reception point in your local area. You don't need an appointment to do this.
  Reception points - North Manchester
                           - Central and East Manchester 
                           - South Manchester
• You can download a claim form to print out and fill in.

If you don't agree with our decision

about your benefit, find out more

If you want to report fraud

 find out more.