We aim to provide high-quality services for people in Manchester. We want to know how you feel about our services. Your views are important to us and we are working to improve our services by listening and responding to your comments, compliments and complaints.
You can expect that the Families, Health and Wellbeing Customer Care service will:
- Deal with your enquiry/complaint honestly, fairly and politely
- Give prompt and accurate advice and information, and offer resolution where needed
- Respect your right to confidentiality
- Take into account your individual needs
- Keep you informed about what is happening with your enquiry/ complaint
- Listen to what you have to say.
Contact us:
Email us: dfafeedback@manchester.gov.uk
Telephone us: 0161 234 3946
Write to us:
Customer Care
Directorate for Families, Health and Wellbeing
P.O. Box 532
Town Hall
Manchester
M60 2LA
Comments and Enquiries
Any comments or enquiries you may have about your service should be directed initially to the service concerned, as they will be in the best position to respond quickly and efficiently. If you do not feel this is appropriate or are unsure who to contact, please get in touch with the customer care team.
Compliments
We are always happy to hear from anyone who wishes to compliment a member of staff or a service they have received. This tells us when we are getting things right. We will acknowledge your compliments or comments and we will ensure that the member of staff or service knows their work is appreciated.
Complaints
We aim to resolve your complaints quickly and efficiently and learn from the complaints you make.
You may want to complain about any aspect of the service that we did or did not deliver or if you think you have been unfairly treated because of your race, religion, age, disability, sex or sexuality.
You can see our annual reports of performance for previous years.