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Privacy Policy

The Lord Mayor of Manchester's Charity Appeal Trust is committed to protecting your privacy. When you interact with us by phone, mail, in person or online, we sometimes receive personal information about you. This page, tells you about how we collect, use and store your personal information.

Please read this policy carefully to understand how we collect, use and store your personal data. If you have any queries about our privacy policy, please contact the charity at welovemcrcharity@manchester.gov.uk

What this policy takes into account

Our privacy policy takes into account several legal instruments, including:

  • the Data Protection Act 1998
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011

How we collect information about you

We may collect and store information about you whenever you interact with us. For example, when you make a donation, register for an event or submit an enquiry or apply for a volunteering opportunity, or otherwise give us any other personal information. We may also receive information about you from third parties for a specific purpose– but only if you’ve given them permission to share your information.

What information we collect

When you interact with us, we may ask you to give us your name, address, email address, telephone number if this is needed, or your, bank account details, if for example you are setting up a regular payment by direct debit. Your date of birth and relevant medical information, will only be collected if appropriate, for example to register for a challenge event.

We may collect some, or all, of this information when you visit our website, depending on how you use it. We also monitor how people use our website so we can improve it. However, you can use our website without giving us any personal information and we won't know who you are.

If you visit our site anonymously, we may however still record information about:

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of computer, browser, network location and internet connection you use.

We do this by using cookies, which you can learn more about by reading our cookie policy.

How we use your information

The Lord Mayor of Manchester's Charity Appeal Trust will collect data from you to process your donation, register you for an event, personalise your supporter experience or provide you with the goods or services you have requested, and comply with our administrative duties, financial regulations and the law.

Personal details collected this way will only be used to provide you with information you would reasonably expect or have agreed to. This may include using your data, in combination with public data sources, to analyse, research and profile the data we hold, so that our communications with you and others are appropriate and cost effective.

We promise to make all reasonable efforts to keep your details secure and will only share them with suppliers or professional agents working on our behalf, for example professional fundraising organisations sending out letters of appeal, or telephone agencies making fundraising calls on our behalf.

Except as required by law we will never share your details with other organisations to use for their own purposes.

Your consent

By giving us your personal information, including sensitive personal data like information about your health, you consent to us collecting and using that information in the ways that we describe in this privacy policy and/or that you have specifically consented to.

You also consent to us transferring your information to countries or jurisdictions which may not provide the same level of data protection as the UK, if necessary for any of the above purposes. If we do transfer your information in this way, we will comply with our legal obligations as a data controller under the Data Protection Act 1998 and, if we need to, put in place a contract with the companies we use to process information to ensure your details are properly protected.

Marketing consent

We will only send you marketing information by e-mail, SMS, or phone if you have given us specific consent. If you withdraw your consent and then subsequently opt in, then your most recent preference may supersede.

You can opt out of us using your personal details for marketing at any time by e-mail to welovemcrcharity@manchester.gov.uk or writing to Lord Mayor's Office, Room 412, Town Hall, Manchester, M60 2LA.

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.

If you apply for a volunteering opportunity we will also collect information so we can assess your suitability for the role.

How to find out what personal information we hold about you

You can request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information we hold on you, in the first instance please email welovemcrcharity@manchester.gov.uk

How to change the personal information we hold about you

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible.

You can write to us at Lord Mayor's Office, Room 412, Town Hall, Manchester, M60 2LA

Or email welovemcrcharity@manchester.gov.uk

Our privacy policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.