Only report this problem if it happens regularly.
Don’t report it if it has only happened once – unless we take your bins to the collection point for you because you are disabled or have health problems.
When you go through the form, you have about 20 minutes to complete each page. Don't use your normal 'Back' button to return to an earlier question, but use the 'Previous' button on the page you are on. Questions marked * can't be left blank.