Manchester City Council

People & communities Nationality Services and European Passport Return Service

Nationality Document Return Service

The nationality document return service allows you to keep your documents while your online application for British citizenship is being processed. You can also include family members who are included in your online application.

This service is provided by local authorities in partnership with the Home Office.

This service allows you and your family to bring your documents to Manchester Register Office for copying (as we are a participating local authority) , and for us to then send the copies to the Home Office on your behalf. This allows you to keep your documents while your application for British citizenship is being processed.

Make an Appointment

The service is available by appointment only.

You and any family members you have included in your online application over the age of 17 years and 6 months must attend an appointment in person.

You must make your appointment before submitting your application form online. You will then need to submit your application online no earlier than 10 days prior to your appointment. Your application will be rejected if you do not attend an appointment or submit your original documents within 10 working days of submitting your application.

If you would like to make an appointment, please phone 0161 234 5005 and choose option 5 (Citizenship, Nationality and Settlement)

This is a very busy line. If you have a problem contacting us by telephone, you can e-mail us at , telling us which service you are interested in and giving us a telephone number we can contact you on, and we will try to phone you back as soon as possible.

What you need to bring with you

You will need to bring:

  • your original passport or identity document
  • all your original supporting documentation
  • a copy of your checklist - this will be available to you on completion of the online application
  • the original referee page with photographs attached

If you are applying for a British passport at the same time you will also need to bring:

  • a completed (paper) passport application form, these can be obtained from your local post office


The fees for this service are:

  • Adult : £50.00
  • Child under the age of 18: £25.00

The above fees include VAT.

The full fee must be paid at the time of booking your appointment. It is non-refundable.

If you need to rearrange an appointment we require 3 full working days notice.

There is an additional fee if you want to apply for a British passport at the same time.

Additional information

The Home Office may contact you to request additional or original documentation to determine your application. If this happens, you will not normally be entitled to a refund. If you do not submit documents requested by the Home Office, by the deadline provided, your application may be refused.

Use of the nationality document return service does not mean your application will be successful. The responsibility is yours to ensure you meet the requirements and are able to supply the relevant documentation before you submit an application.


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