The Council and democracy How to read a secure email from us

We sometimes send emails that include personal and private information. The only person who should see an email like this is the person it’s meant for. 

So we give the email an extra level of security. It’s called an ‘encrypted’ email. 

To read an encrypted email from us, you first need to set up an account through ‘Egress’ – a specialist organisation used by lots of councils, government departments and private companies to keep information secure.

It only takes a few moments to get your free account. Once it’s set up you'll be able to read the email, and reply to it confidentially. 

See how to set up your Egress account

You only need to set up an account once. You’ll be able to read and reply to encrypted emails in the future without doing it again.

Egress only make the email secure. They can’t see the information in it.

Need help using Egress?

Phone: Egress on 0871 376 0014

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