Benefits and support If you disagree with our decision on Housing Benefit and Council Tax Support

Ask us to explain our decision more fully if you don't understand it

  • Contact us or make an appointment to speak to an adviser at our Customer Service Centre at the Town Hall Extension, Albert Square (in the city centre) or at an office near you.
  • Write to us to ask us for a 'statement of reasons' explaining our decision. You must sign the request yourself. We aim to reply to this request, in writing, within 14 days.
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