The Government announced a £150 payment to help with energy costs for people whose homes are in council tax bands A-D.
The £150 will be made as direct payments to households. To be eligible for a payment you must be living in your property and liable for paying council tax on 1 April 2022.
If you pay your council tax by Direct Debit
We have made payments directly into the bank accounts of those people who pay their council tax by Direct Debit.
The £150 payment appeared on your bank statement alongside the 9-digit council tax reference number and the words CTRebate, for example, 500045678CTRebate
We were unable to make direct payments directly into the bank account of a small number of customers who pay their council tax by direct Debit. We have sent these customers a letter with a Post Office Payout voucher for £150
If you set up a Direct Debit after 7 April 2022
If you signed up to pay your council tax by Direct Debit before 7 April 2022, in most cases we should be able to automatically pay the £150 council tax rebate into your bank account.
If you signed up for Direct Debit after 7 April, unfortunately we won't be able to make the payment automatically. We will be sending you a letter with a Post Office Payout voucher which you can use to claim your £150 at any local Post Office branch.
If you moved into a new property on or before 1 April 2022
If you moved into a property on or before 1 April and have only recently let us know, have only recently received your council tax bill or we have only recently updated your account to reflect occupation you may not have been included in the payments we made direct into bank accounts at the end of April or in the Post Office voucher letter batches sent between May and June. We are working through these accounts to assess eligibility.
If you pay your bill via Direct Debit, you should receive a payment of £150 directly to your bank by 29 June 2022, however, some accounts will require further banking checks, which may delay payments. If you have not received a payment by the end of July 2022, please contact us using the online form.
When the payment has been made, it will appear on your bank statement alongside the 9-digit council tax reference number and the words CTRebate, for example, 500045678CTRebate.
If you pay your council tax in cash (by PayPoint, standing order/ bank transfer or online) or have no council tax to pay, you will receive a Post Office voucher. We will be sending voucher letters out to these customers in batches between 27 June and 30 July 2022.
If your property has not yet been banded
If you moved into newly built property on or before 1 April and your property has not been banded for council tax yet, we will not be able to issue a payment until your property has been banded. This is because we need confirmation on the council tax band for your property from the Valuation Office Agency before we can assess eligibility.
Once we receive confirmation from the Valuation Office Agency, if your property is in council tax bands A-D we will send you a Post Office Payout voucher.
Problems with receiving your Energy Grant Payment
If you were expecting your Energy grant to be paid into your bank account please check your bank statements. The payments will have the reference of your 9 digit council tax reference number and the words CTRebate, for example, 500045678CTRebate
If you need to contact us about your Energy Grant payment you can contact us using our form.
Alternatively you can ring us on 0161 234 1240, Monday to Friday between 9am and 4.30pm.
If you do not have a direct debit set up
If you pay your council tax in cash (by PayPoint, standing order/ bank transfer or online) or have no council tax to pay, we have sent you a letter with a Post Office Payout voucher which you can use to claim your £150 at any local Post Office branch.
Due to volumes the vouchers were posted in batches. They have all been posted out and we expect residents to receive them by Friday 17 June 2022.
The deadline for cashing the vouchers is 3 months from the date of the letter or 1 September 2022, whichever is soonest.
A separate discretionary scheme is also available for people on low incomes or in vulnerable groups.
If you are not sure which council tax band your property is in, you can check using the Government's online council tax band checker.