We've made discretionary Council Tax Energy Rebate payments of £150 to some of our residents most in need.
For some families and residents aged 80 or over this is a second payment of £150. Find out more about the discretionary payments.
The Government announced a £150 payment to help with energy costs for people whose homes are in council tax bands A-D.
The £150 was made as direct payments to households. To be eligible for a payment you must have been living in your property and liable for paying council tax on 1 April 2022.
If you pay your council tax by Direct Debit
We have made payments directly into the bank accounts of those people who pay their council tax by Direct Debit.
The £150 payment appeared on your bank statement alongside the 9-digit council tax reference number and the words CTRebate, for example, 500045678CTRebate
We were unable to make direct payments directly into the bank account of a small number of customers who pay their council tax by direct Debit. We have sent these customers a letter with a Post Office Payout voucher for £150.
If you set up a Direct Debit after 7 April 2022
If you signed up to pay your Council tax by Direct Debit before 7 April 2022, in most cases we should have made an automatic payment of £150 council tax rebate into your bank account.
If you signed up for Direct Debit after 7 April, we couldn’t make the payment automatically. We therefore sent out a letter with a Post Office Pay out voucher which could be used to claim £150 at any local Post office Branch up to 1 September 2022.
After this date newly created or updated accounts, along with any uncashed or expired vouchers, Will have a credit made to the Council Tax account. The core voucher scheme has now closed.
If your account was recently updated, or created with a billing start date on or before 1 April 2022
We’re checking an additional 2,000 account, which became liable for Council tax on or before 1 April 2022. This means that more residents might now be eligible based on checks made on 17 August 2022.
If you’ve received a bill that shows you were liable on or before 1 April 2022, your account may be one of these. Payment will be made automatically by the end of September 2022, either direct to your bank account (if you pay by Direct Debit) or as a credit on your Council Tax account. We’ll write to you to tell you how it was paid.
If you have been billed retrospectively from on or before 1 April 2022 but received your new bill after 17 August, please get in touch on the below number so that we can check.
Problems with receiving your Energy Grant Payment
If you were expecting your energy grant to be paid into your bank account, please check your bank statement. The payments will have the reference f your 9-digit council tax reference number and the words CTRebate, for example, 500045678CTRebate
If you are concerned that you have yet to receive a payment or your new bill from on or before 1 April 2022, you can ring us on 0161 234 1240 Monday to Friday between 9am and 4.30pm
The voucher scheme has now come to an end:
Following the 1 September 2022 deadline for cashing your core scheme Energy rebate voucher, no more vouchers from the core scheme can be issues or cashed.
If you have a discretionary scheme voucher this will show a later expiry date and can be cashed up to the date confirmed on your voucher.
If you have a voucher with a 1 September 2022 end date this will now need to be destroyed as a credit will be placed on your Council tax account.
If this leaves your Council Tax account in credit you can make a request for a refund online, however you must wait for your amended bill before you do.
We have also made automatic payments through our separate discretionary scheme to people on low incomes or in vulnerable groups.
If you are not sure which council tax band your property is in, you can check using the Government's online council tax band checker .