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Troubled Families

Identification of families

The criteria for a family to be included in the expanded phase 2 of the Troubled Families programme will be broader than in phase 1, allowing for more local discretion.  Every family will have at least two of these six headline problems:

1)    Parents or children involved in crime or anti-social behaviour
2)    Children who have not been attending school regularly
3)    Children who need help
4)    Adults out of work or at risk of financial exclusion and young people at risk of worklessness
5)    Families affected by domestic violence and abuse
6)    Parents and children with a range of health problems

The measure of success has changed in phase 2 of the programme and now focuses on achieving ‘significant and sustained’ progress for families.  A Family Outcomes Plan has been developed within Greater Manchester in order to facilitate this.

Making referrals

The programme has tried to make the referral process as simple as possible. The following Frequently Asked Questions are designed to help potential referrers understand the process.

How do I refer a family?

  1. Identify the family– a family which meets two or more of the Troubled Family Unit (TFU) criteria and who you think will benefit from the type of intervention offered through the programme.  Please read through the interventions carefully to make sure it is the right service for your family.  It is worth remembering that the Family Recovery Service in particular specialises in helping families with identified issues of a more complex nature.
  2. Obtain consent from household/individual to make the referral. The referral form asks you to confirm that you have gained consent from the household/individual to make the referral and to share information relating to the referral. 
  3. Fill in the Referral Form – it is important that you provide as much information as possible to help the programme to identify the right intervention. Once completed, send the referral using one of the following options:

Email Option 1 (Internal MCC Staff and Agencies without GCSX emails)
Please continue to use the established cf.referrals@manchester.gov.uk inbox (if you are using a Manchester.gov.uk email tick the encrypt box which will be at the top of the email or within delivery options)

Email Option 2 (Anyone holding GCSX accounts incl NHS, Police, other LA’s, Central Govt and other governmental organisations such as Probation)
Please use the new secure email cf.referrals@manchester.gcsx.gov.uk
(If you do not have a gcsx account please consider attaching referral using Winzip encryption password.)

The form can also be faxed securely on 0161 274 0025.


What happens to my referral?

i)  A weekly allocations meeting made up of team managers from the main services working with the families will meet to discuss cases and decide on the appropriate service and level of support for the family.
ii) Once the family has been allocated the referrer is contacted to confirm that the family has been reviewed and has been allocated to one of the services.
iii) The key worker from the service will contact the referrer again before they carry out an initial assessment providing them with their contact details and making any arrangements for any joint-working activity if required.
If the referrer does not hear anything regarding their referral within two weeks they are encouraged to contact the relevant team manager or team leader (contacts can be found on the summary of interventions document)