Consultation Survey

The Government says local people must be at the centre of how services are planned, designed and delivered in health and social care across Manchester. This includes GPs, dentists, pharmacies, hospitals, mental health services, care homes, day centres, and personal care at home. By April 2013 a new organisation called ‘HealthWatch Manchester’ will be set up to support this.

HealthWatch Manchester will • Ask the people of Manchester for their views about the services they use • Tell people what health and social care services are available locally and how to access them • Give people help and support when making a complaint about health and social care services • Help make local services better

We want to make sure that HealthWatch Manchester works for everyone in the city. Therefore, we have put together a series of questions which we'd ask you to respond to: please tell us what you need and would like to see. All of the information collected will be stored confidentially and used anonymously in the development of HealthWatch Manchester.

1. Health and Social Care Information in Manchester

1.	Where do you currently go to get information on local health and social care services? Please tick all your choices below:
	GP Practice		Library
	Pharmacist		Family and Friends
	Town Hall (One First Street)		Voluntary or charity organisation
	Community Centre		Contact details on promotion/publicity
	Internet		Social Services Contact Centre
	Hospital		I am not interested

2.	Have you found any problems or barriers in looking/getting information about local health and social care services?
	Yes		No		I haven't tried

3.	What could be done to make it easier for you to find or use information about local health and social care services? Please share your answer with us in the box below:

2. Experiences and Views of Health and Social Care Information in Manchester

4.	Do you currently share your views and experiences of health and social care services?
	Yes		No		I am not interested

5.	If you don't currently share your views and experiences of health and social care services, please tell us why? Please share your answer with us in the box below:

6.	If you currently share your views and experiences of health and social care services, how do you do it? Please tick all your choices below:
	Contact the Local Involvement Network (LINk)		Contact Patient Advice and Liaison Services (PALS)
	Give feedback in a survey		Attend a meeting or event
	Complete a compliment/suggestion card		Speak to a health and social care professional you are in contact with
	Write a letter		Face to face
	Contact the media e.g Manchester Evening News		I am not interested in sharing my views and experiences
	Directly with the health and social care service I use		Join discussion/support groups
	Share views and experiences online e.g Facebook, Twitter or YouTube		I don't know how to
	Add comments to online web sites e.g NHS Choices and Patient Opinion		Other
	Telephone the service you would like to comment on

	Please specify

7.	Are there other ways in which you would like to share your views and experiences of health and social care services in the future? Please share your answer with us in the box below:

8.	Do you feel sharing your views and experiences make a difference to health and social care services?
	Yes		No		I don't know

	and can you tell us why you think so?

9.	What could be done to make it easier for you to share your views and experiences about local health and social care services? Please share your answer with us in the box below:

3. Health and Social Care Advocacy and Complaints in Manchester

10.	Have you ever made a complaint about local health and social care services?
	Yes		No		Prefer not to say

11.	What do you currently do if you want to make a complaint about local health and social care services?
	Call the Social Services Contact Centre		Contact the media
	Call the service you want to complain about		Contact the voluntary/charity organisation where I use services
	Contact Patient Advice and Liaison Service (PALS)		Contact another voluntary/charity organisation
	Contact Hospital complaints department		Contact your Social Worker/Care Manager
	Contact your GP		Contact advice services eg Citizen's Advice Bureau (CAB)
	Contact your Councillor or MP		I don't know
	Contact the Local Involvement Network (LINk)		Other
	Contact City Council complaints department

	Please specify

12.	If you previously tried to make a complaint, did you have the support and information you needed to do this?
	Yes		No		I did not need any support

	If you responded "Yes", please tell us what worked well, and if you responded "No", what support did you need?

13.	What could be done to make the process of making a complaint about local health and social care services easier for you? Please share your answer with us in the box below:

4. HealthWatch Manchester

14.	How will we know that Manchester HealthWatch is working well? Please share your answer with us in the box below:

Local people will be encouraged to join HealthWatch Manchester. If you would be interested in the being part of the development of HealthWatch Manchester, please share with us your contact details:

15.	Name:

	Address:

	City/Town:

	Postcode:

	Email Address

	Phone Number

Equality and Diversity

We are committed to providing high quality services that meet your needs. To enable us to find out whether we are carrying out our equality duties fairly we need to monitor particular data. The following questions will help us to see how experiences vary between different groups of the community. The information that you provide will remain confidential but if you prefer not to answer, please leave the question blank

16.	How old are you?
	Under 16		41-65		Prefer not to say
	16-25		66-80
	26-40		80+

17.	Are you?
	Male		Female		Prefer not to say

18.	Is your gender identity the same as the gender you were assigned at birth?
	Yes		No		Prefer not to say

19.	Which of the following options best describes how you think of yourself?
	Gay		Bisexual		Prefer not to say
	Heterosexual/Straight		Lesbian		Other

	Please specify

20.	What is your marital status?
	Single		Life-Partner		Prefer not to say
	Married		Civil Partnership		Other

	Please specify

21.	What is your faith or religion?
	Buddhism		Islam
	Christianity (inc all denominations)		No religion (inc Atheism and Agnosticism)
	Hinduism		Sikhism
	Humanism		Prefer not to say
	Judaism		Other

	Please specify

22.	What is your ethnic group?
	White British		Asian or Asian British Bangladeshi
	White Irish		Any other Asian or Asian British Background
	Other White Background		Black or Black British Caribbean
	Mixed White & Black Caribbean		Black or Black British African
	Mixed White & Black African		Any Other Black or Black British Background
	Mixed White & Asian		Chinese
	Other Mixed Background		Prefer not to say
	Asian or Asian British Indian		Other
	Asian or Asian British Pakistani

	Please specify

23.	Do you live with a disability?
	Yes		No		Prefer not to say

24.	Are you a carer?
	Yes		No		Prefer not to say