Responding to complaints is currently taking longer than our usual timescales.
This is due to exceptionally high levels of demand.
If your complaint includes a request for the Council to take action:
It may be quicker to use the appropriate online service on our website rather than submitting a complaint. You can find services from the homepage or by using the search bar to find what you need.
If you have already submitted a complaint:
It is in our queue. We are working through complaints in date order. Please allow up to 10 working days for an acknowledgement.
Please:
- do not submit the same complaint more than once
- do not send extra information through this form about a complaint you've already submitted. We will contact you if we need more information.
This can slow down processing.