Complaint response times 2014
Complaint response times 2014
Table of Response Times by Department
Our service standard is to answer complaints in 10 working days. Our target is that 96% of all complaints received are answered within this standard.
The tables below show each department's performance for each quarter.
| Services | % Within 10 days |
| Benefits | 100% |
| Business Rates | 94% |
| Business Units | 91% |
| Council tax | 99% |
| Capt. Prog | 64% |
| CCS | 79% |
| Childrens Services | 100% |
| Communications | 83% |
| Contact Ctr | 100% |
| Customer Service Desk | 100% |
| Democratic | 100% |
| Events | 71% |
| Families, Health & Wellbeing | 78% |
| Housing | 0% |
| Legal Services | 100% |
| Neighbourhood Delivery Teams | 87% |
| Planning and Building Control | 79% |
| Policy, Partnerships and Research | 100% |
| Property | 100% |
| Regeneration and economic development | 67% |
| Statutory Services | 100% |
| Average | 90% |
| Services | % Within 10 days |
| Benefits | 100% |
| Business Rates | 94% |
| Business Units | 91% |
| Council tax | 99% |
| Capt. Prog | 64% |
| CCS | 79% |
| Childrens Services | 100% |
| Communications | 83% |
| City Policy | 100% |
| Contact Ctr | 100% |
| Customer Service Desk | 100% |
| Democratic | 100% |
| Events | 71% |
| Families, Health & Wellbeing | 78% |
| Housing | 0% |
| Legal Services | 100% |
| Neighbourhood Delivery Teams | 87% |
| Planning and Building Control | 79% |
| Property | 100% |
| Regeneration and economic development | 67% |
| Statutory Services | 100% |
| Average | 90% |
| Services | % Within 10 days |
| Benefits | 100% |
| Business Rates | 100% |
| Business Units | 88% |
| C.Tax | 100% |
| Capt. Prog | 50% |
| CCS | 88% |
| Childrens Services | 63% |
| City Policy | 0% |
| Contact Ctr | 100% |
| Customer Service Desk | 100% |
| Democratic | 100% |
| Electoral Services Unit | 67% |
| Events | 100% |
| Families, Health & Wellbeing | 83% |
| Galleries | 80% |
| Housing | 100% |
| Legal Services | 100% |
| Neighbourhood Delivery Teams | 73% |
| Planning and Building Control | 79% |
| Property | 0% |
| Statutory Services | 100% |
| Average | 87% |
| Services | % Within 10 days |
| Benefits | 97% |
| Business Rates | 75% |
| Business Units | 74% |
| C.Tax | 96% |
| Capt. Prog | 60% |
| CCS | 65% |
| Childrens Services | 54% |
| Communications | 100% |
| Contact Ctr | 97% |
| Events | 67% |
| Families, Health & Wellbeing | 69% |
| Galleries | 100% |
| Legal Services | 100% |
| Neighbourhood Delivery Teams | 75% |
| Planning and Building Control | 57% |
| Policy, Partnerships & Research | 50% |
| Property | 100% |
| Average | 83% |
Response times for years