The Homelessness service is an emergency service, and we have a duty to help only those people who meet strict criteria. We'll always try to help you to avoid becoming homeless in the first instance.
If this isn't possible, the next option is to look for a new home, if the one you're in isn't suitable. You may have more options than you think.
You can also search Help and Support Manchester - our online database of organisations and services - for more information relating to housing problems and homelessness.
Still threatened by homelessness?
If you have looked at these options and still believe you could become homeless, you may be entitled to our help.
We can only usually help you if you have a 'connection to Manchester'. You have this connection if you have:
- lived in the area covered by Manchester City Council (see map) for at least six of the last 12 months; or
- you have lived in Manchester for at least three of the last five years; or
- you have a parent, brother or sister who has lived in Manchester for at least five years; or
- you work in Manchester.
If you do not have a connection to Manchester, we may be able to refer your application to another authority outside Manchester.
During office hours (9am - 4.30pm) you can contact us in the following ways:
Telephone: 0161 234 4692
Fax: 0161 274 7066
In person at our:
Customer Service Centre
Town Hall Extension
M2 5DB (Geographic postcode for satnav)
Please make sure you have explored all the options listed above before visiting in person.