Manchester City Council

Benefits and support The benefits service: our data

Previous years - processing times for new claims

This is normally the average number of days between the date we receive a claim in our office and the date we make a decision on the claim.

Response times for 2023/24

Target for 2023/24April to June 2023July to September 2023October to December 2023January to March 2024Annual Result 2023/24
less than 20 days20.6 days18.4 days22.2 days20.1 days19.5

Response times for 2022/23

Target for 2022/23April to June 2022July to September 2022October to December 2022January to March 2023Annual Result 2022/2320 days20.1 days20.4 days20.6 days19.8 days20.3 days

Response times for 2021/22

Target for 2021/22April to June 2021July to September 2021October to December 2021January to March 2022Annual Result 2021/2220 days18.7 days18.2 days15.9 days18.9 days17.8 days

Response times for 2020/21

Target for 2020/21April to June 2020July to September 2020October to December 2020January to March 2021Annual Result 2020/2125 days17.5​days22.4​days19.2​days19.2​days19.2​days

Response times for 2019/20

Target for 2019/20April to June 2019July to September 2019October to December 2019January to March 2020Annual Result
20​days27.6​days25.1​days25.2​days24.2​days25.3​days